Job description

POSITION SUMMARY

The purpose of the Work Order/Services Coordinator position is to be responsible for coordinating work order processes and procedures and services relating to vacancies, vacancy turnover, grounds and related services for the High Point Housing Authority (“HPHA” or “Agency”) operations and contracts. The Work Order/Services Coordinator is responsible for submitting reports and assisting in the establishment and quality control of work order and services’ procedures.

All activities must support the Agency’s strategic goals and objectives and produce results that accomplish the goals and functions of the Asset Management/Section 8 Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below illustrate of the various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position. Undertakes and performs the following and all other work-related duties as assigned.

1. Supervises work order processes and procedures, conducts inspections of HPHA service contract workers and work product relating to services including, but are not limited to, vacancies, vacancy turnover, grounds, contracts and related services and submits required reports.

2. Supervises vacancy preparation operations, reports on vacant unit turn around, conducts inspections, prepares punch lists, etc.

3. Maintains knowledge of applicable state, local, and federal regulations pertaining to public housing development and management.

4. Supervises regular and temporary employees of the central office maintenance team, i.e. planning, assigning and reviewing work; coordinates activities and maintains standards of performance.

5. Supervises Work Order Clerk, planning, assigning and reviewing work, coordinating activities and maintaining standards of performance

6. Serves as dispatcher for emergency calls on rotating basis.

7. Develops or assists with in-house scope-of-work/specifications and cost estimates to include, but are not limited to, relating to vacancies, vacancy turnover, grounds and related services; reviews plans, and specifications developed by consultants to ensure compliance with building codes and Department of Housing and Urban Development (“HUD”) requirements.

8. Participates in special projects or programs as necessary.

9. Operates a vehicle and maintenance equipment such as lawn care equipment, general construction equipment. Utilizes a level, measuring devices, electronic locator devices, drafting and surveying equipment, etc. as necessary during field work.

10. Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each competency satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job competencies.

Job Competencies

1. Knowledge of the methods, procedures, and policies of the HPHA as they pertain to the performance of the essential duties of the position.

2. Knowledge of the principles and practices of performing the essential duties of the position.

3. Knowledge of the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position.

4. Knowledge of the organization of the department, and of related departments and agencies.

5. Recognizes any occupational hazards and adheres to any safety precautions inherent in performing the essential functions of the work.

6. Knowledge of terminology and related professional languages used within the department as such pertains to work responsibilities.

7. Knows how to maintain cooperative and effective relationships with intra and interdepartmental personnel, as well as any external entities with whom the position interacts.

8. Ability to maintain confidentiality.

9. Proven application of the principles of supervision, training, motivation, and performance evaluation.

Education and/or Experience

A Bachelor’s degree is required in business, administration or related field. Minimum five (5) years of experience. An equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations

Possession of a valid, North Carolina driver’s license and the ability to be insurable under the Agency’s automobile insurance plan at the standard rate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently mobile. Daily movements include sitting; standing; operating computers and other office equipment; repetitive keyboarding; reaching and grasping; occasionally working with noxious chemicals; moving about the office and HPHA properties; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via e-mail and telephone. The employee must occasionally transport weight up to 50 to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position generally works in a standard, climate-controlled, office environment. The noise level in the work environment is usually moderate. There are occasions when the position is required to visit warehouse and/or storage areas and/or attend off-site meetings. There may be infrequent exposure to high temperatures and/or loud noises.

READ AND ACKNOWLEDGE

The Housing Authority of the City of High Point is an Equal Opportunity Employer. This job description is subject to change and in no manner states or implies that these are the only duties and responsibilities to be performed. The duties herein are representative of the essential functions of this job. This job description reflects management's assignment of functions; however, it does not prescribe or restrict tasks that may be assigned. Nothing in this document restricts management's right to assign or reassign duties and responsibilities at any time. The qualifications listed above are guidelines, other combinations of education and experience that could provide the necessary knowledge, skills, and abilities to perform the job may be considered at the discretion of the Chief Executive Officer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• Monday to Friday

Ability to commute/relocate:

• High Point, NC 27260: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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