Job description
Posted
18-Apr-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Customer Service, Sales Support, Sales/Brokerage
Location(s)
Chandler - Arizona - United States of America, Gilbert - Arizona - United States of America, Mesa - Arizona - United States of America, Phoenix - Arizona - United States of America, Scottsdale - Arizona - United States of America
Global Workplace Solutions (GWS) - Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability resulting in an agile and efficient service delivery.
In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.
Job summary
Responsible for leading all aspects of the account management team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.
Essential duties and responsibilities
Handles several clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for new and high-profile projects.
Responsible for the management of sales, and relationships with high-profile customers.
Responsible for building a project plan, creating a project team, and handling timeframes and performance for client projects.
Interacts with the client to ensure accurate services and improvements are being carried out.
Identifies new sales opportunities or opportunities for improvements within existing accounts.
Sets expectations of client and project team regarding scope of work and responsibilities.
Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
Manages and solves discords with clients.
Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
Responsible for other duties as assigned.
Supervisory responsibilities
May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Qualifications
To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
EDUCATION and EXPERIENCE
Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 8 years or more of relevant work experience.
CERTIFICATES and/or LICENSES
None.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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