Admissions Care Navigator

Full Time
Ocala, FL 34474
Posted
Job description

FULL-TIME EMPLOYEE BENEFITS INCLUDE:

  • $0 employee premium for medical, dental and vision coverage available
  • Company-provided HSA contributions, if applicable plan selected
  • 168 hours of Paid Time Off (PTO) per year, with no annual rollover limit
  • 8 paid Holidays
  • Company-paid Life/AD&D Insurance at 1x your annual salary and Long-Term Disability
  • Employee-paid options including Short-Term Disability and additional Life/AD&D Insurance
  • Voluntary supplemental products available including: Accident, Hospitalization, Critical Illness, Legal Shield/ID Shield and Pet Insurance
  • Employer-Sponsored Principal Retirement Plan; up to 3% match after 1 year
  • Tuition Reimbursement Program
  • Employee Assistance Program with offsite, confidential professional counseling
  • Free flu shots annually
  • Employee Excellence Awards
  • And many more!


JOB SUMMARY:

Acts as contact person with physicians, hospital discharge personnel, outside agencies, and families to complete admission process. Coordinates team members in arranging admissions.


ESSENTIAL JOB RESPONSIBILITIES:

Include the following. Other duties may be assigned.

  • Receives all incoming referrals. Requests documentation to support hospice referral, as well as insurance/payor source information and documents regarding health care directives. Logs the referral and assigns a number to the patient. Makes appropriate copies and distributes to designated personnel.
  • Requests and receives written referrals and medications from physicians.
  • Enters appropriate information in computer program to begin patient’s medical record.
  • Contacts the referring physician for certification and requests the patients records if needed. Faxes the certification to out-of-town physicians. Requests the physicians UPIN and ME#'s if not included on our physician listing.
  • Informs the Hospital Liaison of all new hospital referrals from local hospitals; keeps liaison updated on all status changes on referral patients in the hospital.
  • Assigns referral visit to an admission nurse and a social worker, or Admissions Facilitator if necessary, after scheduling the appointment with the patient or caregiver.
  • Monitors bed availability at residential houses and updates as needed.
  • Contacts Hospices in other counties when a patient living outside Marion County is referred.
  • Completes Hospice consults, admission informed consent, SNF contract when appropriate an consents via docusign. This includes any location of patient or necessary family members i.e. private home, physician office, family member work place, SNF, ALF, hospital or clinic as requested.
  • Identifies complicated needs of potential Hospice of Marion County clients during consult to assure critical DME and supplies are on hand at time of admission.
  • Works rotating weekends and holidays as department needs indicate to assure available staff for admissions needs.
  • Cross trained to provide consultations and consents.
  • Maintains accurate records of all referrals, admissions, and non-admissions.
  • Complies with all Federal & State Hospice requirements and Hospice of Marion County’s Policies and procedures.


QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or GED required.
  • Three (3) years experience in medical setting required; hospice experience preferred.
  • Must have a Valid Florida drivers License, maintain current auto insurance coverage and have access to a reliable automobile.
  • Ability to explain hospice informed consent to referrals and inquiries in layman terms.
  • Ability to work with all psychosocial groups in a professional manner.
  • Ability to work unsupervised in the field, exercising discretion and independent judgment.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations, as well as documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers, patients/families or employees.
  • Knowledge of medical terminology and ability to demonstrate essential usage.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to operate phone system, a facsimile, copy machines, computers and other common office machines, with working knowledge of MS Word, Outlook, Excel and other software appropriate to positions.


PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 25 pounds.
  • Physical ability to access any home, hospital, Nursing Home, Doctor’s Office, or Assisted Living Facility.
  • Ability to communicate with customers and provide feedback.
  • Frequent mobility in and out of offices and buildings.
  • Frequent use of hands and arms to reach, lift, carry and move objects.
  • Specific vision abilities required by this job include close vision, distance vision, and color vision.
  • Noise level in work environment is usually moderate.


Hospice of Marion County is an equal opportunity employer, providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

*Drug Free Workplace*

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