Job description
Fracht USA is seeking an Air Import Specialist to join our Team! With competitive pay & benefits, the Fracht culture offers a flexible support system, where sharing knowledge and new ideas is welcomed by everyone. When you join the Fracht Family, you join a team that celebrates thirst for innovation and a diversity of backgrounds, experiences and ideas.
Position Overview:
The Air Import Specialist is responsible for supporting the Air Import Operations functions. This role serves as the first point of contact between Fracht and its customers; responsible for communication and delivering daily updates to meet customer needs. Ensure customer satisfaction, work efficiently, professionally, and maximize profits by minimizing potential for error and upselling other services.
Duties and Responsibilities:
- Responsible for creating quotes for air imports, trucking, air freight, and LCL shipments for pick up.
- Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
- Responsible for tracking and tracing customer accounts.
- Responsible for all billing accounts and ensure accuracy.
- Dispatch all shipments and ensure final delivery is made.
- Responsible for tracking customer shipments and providing updates.
- Communicates daily with customers in a timely manner via phone and email.
- Responsible for problem resolution and conflicts for customers and vendors.
- Performs other related duties as assigned by management.
Education and/or Work Experience Requirements:
- Successful completion of high school, or equivalent, plus additional job-related coursework or specialized training.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
- Minimum 3 years of experience in air import operations.
- Strong organizational skills with the ability to multitask and prioritize
Physical Requirements:
- Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Must be able to talk, listen and speak clearly on telephone.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Lynbrook, NY 11563: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How many years of experience in Microsoft Products do you have?
Experience:
- CargoWise: 1 year (Required)
- Air Import: 2 years (Required)
Work Location: Hybrid remote in Lynbrook, NY 11563
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