Job description

#CitronITIs hiring: Service delivery manager/ Asset manager
Know any one who might be interested?
Please Share Resumes with me Salmala@citronit.com
Position – Asset Manager – End-user Communications & Compute Devices
Experience - 10- 12 YRS
Location: Dallas
Hybrid Role: 12 months contract

Qualification – Business - Technical, experience and exposure in IT infrastructure Solutions

To own and manage the Service Delivery and regional P&L of a large Customer Engagement to ensure that it results in minimum (contractually agreed to mins.) or no service interruptions and effectively drive continuous service improvements for an enhanced service deliver model at aimed at achieving set targets around NPS, Profitability and Revenue for the regional business

Role Responsibilities-
Customer Satisfaction:

- Be the face of Argus & our Prime in front of the Client Management Team

- Should have experience in End User Computingand Asset Management projects.

- Be the Primary contact point between Argus and Prime Onshore and Prime Offshore Support Teams

- Ensure key client stakeholders in the region remain satisfied with Argus and Prime services and most issues managed at the regional and BU level rather than escalated to the global steering committee.

Service Delivery-
Organizational:

- Accomplish IT operations human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, Build trust and relationship with Client to identify potential issues proactively and develop early warning system for Argus and Prime to mitigate issues before it reaches critical state

- Be part of Customer Satisfaction enhancement program and play critical role

- Have a clear idea of urgency and emergencies

- Understand the quality of Service Delivery and the Pain areas of client

- Be proactive in suggesting initiatives to increase the service offered to the client, including understanding how existing processes can be changed or improved to aid Customer business

- Be responsible for the management of escalations, P1/2, complaints.

- Proactively engage HCL management to pinpoint the client pain areas and alert for action from HCL

- Be proactive in liaising with Customer for all Service Impacting Changes or Outages

- Have a complete understanding of vendor capabilities and SLAs

- Achieves IT operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends determining system improvements; implementing change.

Job Type: Contract

Salary: $80.00 - $90.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75211: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Microsoft Powerpoint (Required)

Work Location: Hybrid remote in Dallas, TX 75211

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