Job description

Job description

Exciting opening for an Assistant Facilities Manager to support our client in San Francisco. Hybrid role and does require being on-site twice a week and additional site visits.

• Address client inquiries and concerns ensuring timely and quality issue resolution

and service delivery

• Provide general overall facility management services, including continuous

monitoring of office/facility

• Follow up with clients to ensure customer satisfaction is met, if not exceeded

• Respond to all facility inquiries and complaints, assess problems and take the

necessary corrective action

• Remain knowledgeable regarding all operational aspects of building systems

• Coordinate with outside contractors for the service and repairs of equipment

• Follow protocol for effective building-specific maintenance and safety procedures

• Maintain on-going communication with contractors, client, and team

• Create work orders and assign work orders to the subcontractors, and vendors

• Report on open and closed work orders and check the status of open work orders

with the assigned party

• Request, review, and submit work orders, bids, and proposals from vendors

• Verify final invoice pricing and process payments in a timely manner

• Assist in the monitoring and assessment of vendor performance

• Train vendors on how to respond to work orders and OM’s billing procedures

• Manage complex work orders such as environmental issues and disaster recovery

• Manage service and performance of vendors & landlords for timely completion

of jobs work orders, and projects

• Create and record appropriate written communication between all parties

• Schedule and document maintenance and repairs on building equipment

• Communicate frequently with client, landlords, and vendors to resolve issues and

provide project status updates

• Provide process and procedures training and direction to new associates

• Coordinate special events in support of client

• Assist with measuring and reporting KPI’s against SLA’s

• Provide facilities helpdesk services on behalf of the client(s) and monitor

internal/external workflow for all facilities cases to ensure consistent quality of

service and work product

You’ll be set up for success if you have:

• A minimum of 3-5 years of work experience in an administrative, accounting or

tenant services capacity

• Experience with data entry, expansive reporting, filing, scheduling and

Strategic communications

• A record of stellar customer service and white glove experience

• Prior experience working in the facilities/property management, commercial real

estate or professional services industries preferred

Additional Eligibility Qualifications

• Working knowledge of lease terms, the reconciliation process for Common Area

Maintenance, insurance, and real estate taxes

• Proficient in understanding management agreements and contract language

• Working knowledge of computer software programs and base building systems

• Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint), Google Suite, Slack, and Box

• Demonstrated ability to exercise good judgment

• Excellent interpersonal skills (ability to communicate with personnel at all levels), including landlords, property managers, vendor partners, business owners, and contractors

• Ability to work a flexible schedule as needed, including but not limited to

overnight travel, on call after hours and weekends

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in San Francisco, CA 94111

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