Job description

We are seeking a full-time Assistant Operations Supervisor to join our successful and thriving credit union. Serving its core employee group, the Nassau County Police Department, the NCPD Federal Credit Union takes pride in providing superior member and financial services. The Assistant Operations Supervisor will be responsible for contributing to the credit union’s success and growth by supporting our Member Service Representatives in the day to day financial activities of our membership. This role is very hands on and will also be heavily involved in projects.

To the qualified candidate we offer:

• A competitive wage;
• A comprehensive benefits package which includes Health Insurance, Health Reimbursement Account, Dental Insurance, Vision Insurance, Life Insurance, Short Term Disability Insurance and Long Term Disability Insurance;
• A 401k plan AND a Retirement Savings Plan which includes a generous employer contribution;
• A variety of paid time off and holiday policies;
• Great working hours: Monday through Friday, 8:15 a.m. to 4:15 p.m. (No Saturdays) and
• A professional and team-oriented work environment.

The Assistant Operations Supervisor will be responsible for:

• Providing high quality member service by answering questions about products or services, processing transactions, and resolving complaints.
• Monitoring daily operations to ensure adherence to company policies and procedures. Provide support to operations staff and ensuring proper staffing levels and appropriate coverage.
• Responding to loan inquiries and processing loans in accordance to credit union policies and procedures. Educate members on the process of obtaining consumer loans.
• Performing tasks such as updating account records, processing payments, and inputting data into computer systems.
• Open and close branch in accordance to credit union procedure.
• Occasionally working / visiting our secondary branch.
• Participating in projects intended to further the growth and efficiency of the credit union. The first priority will be the core conversion initiative.

To be considered for the Assistant Operations Supervisor position, applicants should have knowledge of and/or previous experience in the following:

• Five years of experience in a financial institution with a history of progressively increasing level of responsibilities.
• Extensive knowledge of banking and / or credit union operations and best practices. Consumer lending experience preferred.
• Excellent interpersonal skills and the ability to handles escalated situations in a tactful and diplomatic manner.
• Strong written and verbal communication skills.

The education and credentials required for the Assistant Operations Supervisor position are as follows:

• A Bachelor’s degree in finance, business administration or a related field or equivalent work experience.

Working Conditions (Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.)

• The incumbent will be working in an open office area and regularly interfacing with members and internal staff. The incumbent may be faced with interruptions and must meet with others on a regular basis.
• The incumbent will be expected to handle customer service issues which require a good sense of urgency while maintaining professionalism and tact. The incumbent will spend a moderate amount of time sitting, using the telephone, office equipment and computers. The incumbent will be required to walk the credit union floor periodically as required by the need to monitor activities.
• The incumbent may have some daily activities that involve up/down motion, reaching downward or overhead from sitting position, stopping, bending, pushing/pulling, lifting, moving moderately heavy items (files, documents, office supplies, etc.,) and repetitive keyboard typing.
• The incumbent must spend a majority of time concentrating on the task at hand.
• The incumbent must have manual dexterity in order to operate a variety of office equipment such as a desktop computer, telephone, mobile devices and other ancillary devices.

The Credit Union is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Plainview, NY 11803: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Progressively increasing levels of Banking: 5 years (Required)

Work Location: In person

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