Associate Customer Service Representative – Business Tax Sales/Use Refunds

Department of Revenue

Annual Salary: $33,914.40

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Business Tax Sales/ Use Refunds team processes refunds for citizens and businesses of Missouri that have paid taxes in error. We strive to provide every customer with exceptional service. Team members will enjoy a non-repetitive workload where each day presents varying opportunities with different scenario.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Process and review Sales and Use Tax Refund Applications, refund emails and Sales and Use Tax Exemption Applications

• Technical correspondence and taxability and exemption emails, respond to internal and external customer inquiries by phone and email concerning refund claims and taxability questions
• Receive incoming mail and assist with building refund cases in Revenue Premier
• Participate in cross education of all job functions in the Sales and Use Tax Refund and Exemption section within the Department.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Effective Writing

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate.
• Six (6) or more months of experience in clerical or general office support work.
• Thoroughness and accuracy in work production.
• Proficiency in data entry and Microsoft Office.
• Self-motivated and ability to meet deadlines.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.