Wynne Ford in Hampton has two openings for Experienced Team Leader Technicians!

Monday - Friday work week! No Saturdays!

Up to $10,000 Hiring Bonus!

Team Leader Responsibilities :

• Manage a team of technician’s overall work performance; monitor work in process, check completed work, and assist with difficult of unusual problems.
• Verify that the established standards of quality and volume of work are maintained.
• Ensure adherence to proper health and safety procedures, as well as all company policies; use corrective action, as necessary.
• Bring special personnel problems to the management’s attention.
• Function as the liaison between technicians and the management team.
• Enhance communications with service advisors to increase production.
• Hold daily team meetings to address work performance and work in process.
• Train new employees on policies and procedures.
• Coordinate online and in classroom training for each technician (STARS); track each technicians certification requirements.
• Assist in evaluation of new employees during their first 30 days of employment.

Technician Responsibilities :

• Perform a wide range of automotive service repairs including general maintenance, diagnostics, and recalls.
• Perform quality repair and maintenance work that meets dealership and manufacturer standards.
• Communicate and document recommended repairs and maintenance to service advisors.
• Provide advisors with documented repair and maintenance estimates.
• Perform a variety of tasks associated with completing, processing, and documenting warranty claims following Ford Warranty and Policy Guidelines.
• Document all completed repairs and maintenance following dealership and manufacturer guidelines.
• Stay current with Ford certification and training requirements (STARS).

Shop Maintenance Responsibilities :

• Evaluate shop tools, equipment, and work areas; complete repairs of shop items as needed or by requesting assistance from management.
• Identify where cleaning is needed; assure tasks are completed by responsible parties.
• Ensure special tools are returned to the tool room and the tool room is kept in order.
• Bring any specialty tool needs to the attention of service management.

Position Requirements:

• High school diploma or equivalent with formal training in automotive service repair, plus 5-7 years of relevant technical experience, or a combination of education and experience from which comparable knowledge and skills are required.
• Valid driver’s license and an acceptable DMV record.
• Must be able to communicate effectively with advisors, technicians, customers, and management.
• Dealership service department experience preferred; A-B Level Technician required.
• Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, HVAC equipment, etc.
• Moderate computer, math, administrative, and customer relation skills.

Employee Benefits:

Wynne Ford’s service department enjoys a successful and stable employee base. We believe in investing in our employees with a great benefits package. We provide ongoing training to help you reach your career goals.

• Competitive pay with hiring bonus
• Annual Retention Bonus
• Medical, Dental & Vision Insurance
• Legal Resources and Identity Theft Plans
• Short/Long Term Disability Insurance
• Life Insurance
• Critical Illness/Hospital Indemnity Plan
• 401K Retirement Savings Plan + Company Match
• Paid time off (PTO)
• Paid holidays
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services
• Advancement opportunities
• Family owned and operated
• State-of-the-art Equipment – Air-Conditioned Shop!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.