Job description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The client is a small business with nearly two decades of experience providing our federal government customers with various capabilities and services, ranging from systems integration to data analytics to records management support. With corporate headquarters in the Washington, DC metropolitan area and a nationwide network of employees and partners, Client provides enterprise coverage and surge support for CONUS and OCONUS locations. We serve a diverse customer base, supporting agencies with missions in healthcare, defense, finance, education, and science and research.

Job Responsibilities:

• Maintain and update unified voice, video, and web conferencing communications infrastructure and services by providing full lifecycle engineering support resulting in solutions that are secure, effective, responsive, complete, and efficient.
• The Voice/Data Communications Engineer will be responsible for generating the most Innovative, Intuitive, and Integrated solutions that can be deployed to meet the communications needs of Enterprise users.
• The successful candidate must have a deep technical understanding of:

Avaya CM/Unified Communications products:

• Legacy telecommunications services (e.g., analog, digital PSTN lines and trunks, etc.)
• Performing communications system’s health assessments to include technology and/or routing protocols including review of systems device health and collection of performance-related data.
• Integrating technical requirements and design goals into the overall enterprise network design.
• Maintains subject matter level expertise in unified voice, data, and video technologies and systems administration capabilities
• Provides tier 2/3 support to investigate and resolve problems, inefficiencies, and performance issues which may require shift work or after hours call-in 7/24/365 to meet customer SLAs.
• Familiar with various ticketing systems and managing customer reported issues by opening, maintaining, and closing tickets to meet SLA and KPI initiatives.

Required Education:

• Bachelor's degree

Desired Certifications:

• Avaya Certified Support Specialist
• Avaya Certified Implementation Specialist

Required Experience:

• Installation and support of Avaya 96xx IP and SIP phones
• Teleconferencing setup and troubleshooting
• Avaya Session Manager
• Avaya Basic Call Center
• Moves, Adds, Changes support

Desired Experience:

• Strong understanding of Avaya CM/Unified Communications products
• Experience in the installation and support of Avaya 96xx IP and SIP phones
• Avaya Aura 7.X System Knowledge
• Direct hands-on experience assessing, managing, patching, and upgrading and mitigating vulnerabilities in Avaya on Windows or Linux servers
• Experience using Session Manager and System Manager
• Experience implementing and configuring Avaya Call Center
• Experience providing Voicemail Support
• Knowledge of cabling standards and ability to perform minor ad-hoc cabling requests
• Must be able make ad-hoc hardware repairs
• Able to work maintenances on weekends (twice a month)

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Types: Full-time, Contract

Pay: $95,000.00 - $100,000.00 per year

Work Location: One location

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