Job description

Duties and Responsibilities

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
• Knowledge of particular characteristics/description of wines/champagne ordered.
• Knowledge of prices for specified bar selections on cash bars.
• Knowledge of station assignment and table set-up.
• Knowledge of group name, type of function and expected attendance.
• Knowledge of scheduled hours of service.
• Knowledge of special requests/arrangements.
• Knowledge of order of service, traffic flow in room.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Efficiently complete pre-function side work
• Greet guests as they arrive and assist them with seating at tables.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
• Efficiently complete closing side duties
• Adhere to payment, cash handling and credit policies/procedures.
• Fellow maintenance program and cleaning schedule.
• Handle all beverage needs as specified in contract
• Complete required Appraisals
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, ie: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Support Southern Management's Mission, Vision, and Values
• Comply with all Southern Management's policies and procedures

• Perform various other duties as assigned by Manager and/or Supervisor

Skills Required

• Maintain confidentiality of guest information and pertinent hotel data
• Knowledge of various food service styles (i.e., French service, Russian service, Family style service, Butler style service).
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Physical Requirements

• Ability to lift 75lbs or more
• Ability to stand and walk for full length of assigned shift (8 or more hours)

Key Performance Indicators

• Exhibits the following performance expectations:

o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety

• Adhere to response time policy
• Adhere to schedule/work hours
• Cooperate professionally with other departments to accomplish the goals of the department
• Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up as appropriate
• Work is completed in a timely, professional manner, based on expectations and deadlines
• Timely Appraisals
• Maintain proper inventory

• 1 year experience as a Restaurant or Banquet food server
• Minimum 18 years of age to serve alcoholic beverages
• High School Diploma or equivalent required

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.
Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.
Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.
Location: 7795 Arundel Mills
Boulevard, Hanover, MD 21076

Location: 7795 Arundel Mills
Boulevard, Hanover, MD 21076

Job Type: Part-time

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