Job description

This is an hourly position that will provide assistance to the Behavioral Health Navigation Team staff for daily operations support. Position duties includes, but not limited to: Provide day to day support to team, complete administrative tasks and functions, provide phone support as needed, assist clients with registering for service to expedite access.

General Expectations:

In the performance of their respective task and duties, all employees are expected to conform to the following:

Fully understand and consistently exhibit all of Peace River Center's Core Values.

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other employees, customer and vendors.

Work effectively as a team contributor on all assignments.

Work independently while understanding the necessity for communication and coordinating work efforts with other employees and organizations.

Essential Duties/Requirements/Activities:

• Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
• Ability to work cooperatively in a group and/or team setting.
• Ability to take guidance and direction from supervisors.
• Ability to be prompt to work and ready to work at scheduled time.
• Ability to professionally communicate with other employees and outside vendors, as required in person, via phone, and email.
• Ability to show communicate with respect to clients, staff and others.
• Prioritize work functions, excellent phone and computer skills including basic office suite.
• Maintain confidentiality and patient privacy in accordance with HIPPA regulations.
• Build a working knowledge of the mental health system of care.
• Assists in scheduling appointments for clients, completing reports and tracking documents, ordering supplies and maintaining support tasks.

Qualifications:

Education:

High School Diploma or GED equivalent

Experience:

One year general office or medical office experience preferred. Experience in Healthcare can substitute.

Certifications:

None

Training:

Attend all PRC software, clinical and administrative educational functions as deemed appropriate by supervisor. Complete all trainings required by Peace River Center

Knowledge and Skills:

Demonstrates strong verbal, written and interpersonal skills required with excellent communication skills.

Basic computer skills and basic knowledge of software including Microsoft Work, Excel, and Outlook.

Capability to quickly master the Electronic Health Record and its system processes.

Ability to work independently.

Ability to manage time efficiently and prioritize conflicting demands.

Bilingual preferred.

Safety Equipment

• Universal Precautions
• Comply with Occupational Safety and Health Administration (OSHA) rules and regulations
• Life Safety Equipment (fire extinguisher)

Transportation:

Must have reliable transportation

Machines, Tool and Equipment Used:

Computer, Telephone, Phone, fax, copier

Supervisory Relationship(s)

Supervises- None

Work Environment:

The work environment is fast-paced and consists of exposure to physical conditions typical of a normal office environment. The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative. Most of the job is performed while sitting, although the work may require occasional standing or walking and/or the lifting and carrying of small objects. A small amount of travel may be required for meetings etc. to another PRC location.

EEO Statement

One of the greatest assets of the PRC is the ethnic, cultural, and social diversity of its employees. PRC takes great pride in the diversity and values and respect of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.

Job Type: Full-time

Pay: $15.92 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• office or medical office: 1 year (Preferred)
• healthcare: 1 year (Preferred)

Work Location: One location

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