JOB SUMMARY

At Houston Methodist, the Benefits Representative position is responsible for supporting the Human Resources Benefits Administration department by promptly responding professionally and courteously, verbally and in writing, to all inquiries related to all employee benefit programs. This position interprets policies, resolves complaints and provides education regarding the resources and services available to employees. Also responsible for special and ad hoc projects for designated benefits programs as assigned.

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 30%

• Responds professionally, courteously, accurately and with empathy, verbally and in writing, to employee inquiries regarding the Houston Methodist employee benefits plans according to established service level agreements (SLA). (EF)
• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 30%

• Serves as a liaison between the employee and vendors to resolve eligibility or system issues regarding enrollment and benefit accesses. (EF)
• Ensures that proper enrollment instructions and necessary documentation is provided.
• Serves as the initial point of contact for claims issues. (EF)
• Actively participates in benefit events including assistance in enrollment as needed. (EF)

QUALITY/SAFETY - 15%

• Stays up-to-date on benefit changes and updates to ensure accuracy in information dissemination. (EF)
• Actively participates in organizing the work flow. Prioritizes work and independently resolves routine issues on a regular basis. Identifies and escalates issues and opportunities for improvement. (EF)
• Processes system data changes as needed upon request. (EF)

FINANCE - 10%

• Self-motivated to independently manage time effectively and prioritize daily tasks. Minimizes incidental overtime. Helps other team members. (EF)
• Uses resources efficiently; does not waste supplies. (EF)

GROWTH/INNOVATION - 15%

• Stays abreast of trends and seeks out opportunities to apply innovative solutions to assigned programs. Makes recommendations focused on delivering high quality, cost effective programs to address the benefit needs of our employees. (EF)
• Assists in the evaluation of internal processes and makes recommendations for cost savings. (EF)
• Assumes responsibility for own learning needs and seeks continuing opportunities to meet those needs. Completes and updates the My Development Plan (MDP)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE REQUIREMENTS

o Two years experience in a call center or customer service environment

o Benefits experience preferred

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  Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.