Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list

Join our team – and YOU can make a difference! As a Bilingual Career Planner at the American Jobs Center in Fort Dodge, Iowa. You will serve as a main point of contact, working with our customers and claimants who are seeking assistance searching for their next career! Some of the areas include application assistance, resume development, interview preparation as well as other guidance to help them get off to a great new start!

Key Responsibilities:
Greet customers immediately upon entry into the American Jobs Center with a warm in a friendly, and professional manner. Career Planners provide courtesy, respect, and politeness during all interactions with customers, both internal and external. While meeting with customers, you will as appropriate questions to determine services they are seeking and/or needing. Interacts effectively and builds respectful relationships among coworkers and partners.

• Coach, motivate and encourage job seekers on all aspects of the job search.
• Assist customers to build their personal and job skills for the primary goal of successful employment.
• Provide customers assistance with preparing and tailoring resumes and cover letters. Facilitate mock interviews for customers, identifying ways to improve their interview responses. Process paperwork for partner and team programs and services. Refer, direct, and result customers to appropriate workshops and employment events.
• Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
• Assist customers by answering questions about employment and training opportunities. Refer our customers to our business partners regarding specific open positions in the IowaWORKS System.
• Provide information and guidance to employers on how to use the IowaWORKS system. Identify sources for potential new employer customers for the American Job Center. Participate in development and implementation of customized recruitment strategies and events.
• Utilize case management system for tracking and maintaining employer information. Critique and enter job orders and referrals into the IowaWORKS system. Network with businesses to determine hiring practices and employer needs.

Essential Knowledge & Skills:

• Fluency in the Spanish language
• Conduct assessments to determine customer qualifications for special services and job referrals.
• Reading, interpreting, and applying a variety of technical materials, rules, and regulations
• Perform as an effective member of a functional team.
• Utilize computers to acquire, organize, analyze, communicate, and present information.
• Performs effectively under stress associated with normal or emergency, critical, unusual, or sustained heavy workloads.
• Ability to interact with other agency staff; employers; state, federal, county, or municipal officials, and the general public to obtain and provide information Works and communicates with all clients and customers providing quality professional service.
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
• Excellent writing skills, organizational skills, and time management with ability to manage multiple priorities simultaneously.
• Must have demonstrated expertise in working with computers, specific programs and other services provided at the Workforce Center.
• Demonstrates high standards of ethical conduct.

No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Select positions will be subject to a criminal background check.

Selectives

863 Spanish Language (Customer Service)
The ability to understand, speak, read, and write Spanish to provide service to Spanish speaking customers.

Minimum Qualification Requirements

Graduation from an accredited four-year college or university;

an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.

For additional information, please click on this link to view the job description. (Download PDF reader)

Additional Qualification Requirements

Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.

Join Us!
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

Career Choices
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.