*This position requires the candidate to be Bilingual*

Main Duties and Responsibilities:

• Performs all aspects of the cargo booking process including customer call handling, back-office system data entry, and customer issue resolution
• Provides account coordination with customers and logistics companies to schedule pick up arrangements for cargo moves
• Generates weekly and monthly bookings for customers

• Monitors Web and EDI Bookings submitted by the customer for accuracy and completeness
• Manages the Booking Team Mail Box for customer requests
• Requests and follows up on customer rate requests
• Provides support for Customer Service and Shipment Services teams
• Delivers front-line support to the customer
• Responds to each customer contact with courtesy and professionalism (telephone, email, Etc.)
• Builds and enhances customer relationships at every touch point with our customers
• Informs customers of the applicable policies, regulations and rules that affect their shipments
• Promotes electronic (Website and EDI) ways of doing business with TOTE Maritime Puerto Rico
• Provides information to customers related to sailing schedules, equipment availability, container status, Routing, rates etc.
• Builds positive and collaborative relationships with internal employees and internal departments on a continuous basis
• Pursues continual learning opportunities pertaining to industry standards, regulatory requirements and general industry training
• Identifies personal mistakes or errors in bookings processes and proactively works to avoid reoccurrences
• Effectively multi-tasks between the different modes of communication and methods of booking
• Assists the Company in any necessary duties to achieve Company goals.
• Perform other related duties as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)