Job description

POSITION SUMMARY

The Evernorth Enterprise Operations Analytics (EOA) organization offers solutions that provide actionable insights to internal and external business partners and customers that help reduce health costs, improve outcomes, provide financial security and measure and forecast business performance.

As the Insights Advisor on an Insights team within this organization, you will conduct analysis that will assist operational leaders in answering business questions, identifying areas of opportunity for improvement, measuring levels of success when changes are made, and explaining events using retrospective analysis. You will effectively present findings and recommendations and interact closely with stakeholder and cross-functional collaboration groups. The ideal candidate for this role will be highly motivated, flexible, and embrace change.

Primary Functions
Work consultatively with stakeholders to proactively identify analytical needs and recommend solutions and methodologies
Use operational, survey, voice analytics, and other data sources to uncover and analyze opportunities for efficiency and/or customer experience improvement
Design and conduct statistical analysis to understand the drivers of people, process, and technology performance
Utilize predictive modeling and other statistical techniques as needed to address key business questions
Extract, merge, and clean data with expert-level skills
Compile analytical results that identify, quantify, and prioritize opportunities
Apply experimental design principles to the evaluation of pilots
Exercise creativity, foresight, and judgment in conceiving, planning, and delivering results
Provide consultative research input into the development of dashboards and business tools
Maintain analytics skillset through understanding new technologies, modeling techniques, and the ability to execute and apply them to work
Exhibit deep understanding of data and leverage it appropriately (correct sources, clear assumptions, approved by business)

Key Qualifications
BA degree preferred; MBA preferred
5+ years of professional experience in healthcare analytics or a related field
Strong skills in statistical analysis, root cause analysis
Self-motivated with strong leadership qualities, including a strong customer focus, managing stakeholder expectations, and influencing decision-making
Demonstrated ability to multitask, problem-solve, and work in fast-paced environment
Strong verbal/written communication skills
Expert level ability to mine and summarize data from large datasets using MS SQL Server, Oracle
Experience with Teradata preferred
Proficiency with statistical analysis tools or programming languages preferred; i.e., SAS, SPSS, Alteryx, Python, Jupyter Notebook, R
Effective user of BI, Tableau, and MS Office software, specifically Excel, Access, PowerPoint
Knowledge of survey research methods, Six Sigma, or other specialized analytical techniques preferred

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 94,300 - 157,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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