Cox Automotive Mobility Fleet Services keeps your fleet moving!

Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country.

CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call-center, CAMFS provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

CAMFS is currently hiring a Business Services Manager to support the growth of the company. As a Business Services Manager you will be accountable for leading a team(s) of billing professionals to attain set billing and profitability goals every month.

Duties & Responsibilities:

• Lead a market or multiple markets' billing team(s) to facilitate and execute the timely and accurate billing for our mobile customer base and deliver superior customer service.
• Conduct daily check-ins with every billing team member, helping to improve billing efficiency and output.
• Use billing experience to invoice any necessary short falls in revenue during the month.
• Manage daily billing WIP and allocate staff as needed to invoice customers efficiently.
• Manage accounts receivable for the market(s) ensuring all customers are current and resolve any customer disputes.
• Train staff in billing processes and systems to enable maximum efficiency and productivity. Traveling to new team members for training and/or face-to-face meetings is a possibility, on occasion.
• Create daily and weekly WIP reports to inform the field on the areas the market needs assistance.
• Support sales and operations in the onboarding of customers and the creation of billing procedures.
• Facilitate effective problem resolution and communication between billing team and customer.
• Work with mobile tech leaders to ensure seamless processes for billing from tech to biller to customer.
• Develop a culture of continuous improvement, always striving to develop the most consistent and efficient processes among all team members.
  

invoices.

• Take direction from the Director, Business Services on margin creation and end of month closing procedures.
• Maintain key performance metrics (KPI's) outlined by Director, Business Services.
• Communicate gaps in billing team due to extensive PTO.
  

Requirements

• High School Diploma or GED preferred with ten (10) years of experience handling billing, invoicing, and collections in a vehicle maintenance industry
• Billing information systems knowledge required.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as DFS IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through ability
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
  

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.