Call Center Representative
Job description
Role:
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Essential Functions & Responsibilities:
- Assists members and potential members with their telephone requests; answers questions about products and services and; conducts member account transactions. Resolves problems that are within their authority to resolve; refers problems that are beyond their authority to the appropriate department, along with their recommendations.
- Sort incoming mail, ensuring all mail items are delivered to the appropriate department or person. Place outgoing mail items in envelopes as needed, apply postage to outgoing mail, and ensure it is ready for pick up time each day.
- Identifies cross-sell opportunities and cross-sells services to members.
- Maintains member account information on computer system.
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