Nauset Disposal is looking for a High Energy Call Center Representative to join the team at our Hauling location in Plymouth, MA. Previous waste experience would be a huge plus!

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Job Duties:

• Works in conjunction with other departments to resolve customer disputes.
• Effectively communicates issues, needs and opportunities with customer service employees and other managers & solicits sale of new or additional services.
• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Take payments, bank deposits, key word orders, keys production paperwork and general office duties.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Requirements:

• 2 years of Customer Service experience in a high call volume atmosphere.
• High school diploma or equivalent.
• Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must.
• Solid Waste Industry Experience and or related field is preferred.
• Excellent verbal communications skills.
• Successful candidates are those who seek to thrive in an environment of operational excellence and accountability.

Apply today and Connect with Your Future!

Why Join Us?

We offer excellent benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.

CULTURE It’s a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important.

INTEGRITY Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees.

RESPECT We show respect for our customers and fellow employees. Respect for ourselves grows through all the hard work and great service we provide to the communities we are privileged to serve.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minorities/Female/Disabled/Veterans)