Job description
For nearly 20 years, TheKey (formerly Home Care Assistance) has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. View our
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Position Summary
The Care Solutions Manager will be responsible to respond promptly to incoming requests for potential services. This position will provide in-person or virtual assessments to potential clients. The Client Solutions Manager will discuss and obtain client agreements before initiating services. This position will have a warm hand-off to the Client Success Manager who will assign the case for ongoing service. This position should be focused on achieving a high conversion rate with the appropriate case mix for The Key. This position will follow up on the assessment and service outcome with a quality assurance focus. This position will escalate potentially complex cases for quality service
Minimum Qualifications
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Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university is preferred.
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Three to 5 years of experience in health care, elder care, social work, or related industry preferred.
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Previous experience in an intake/assessment position.
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Computer proficiency and ability to document timely and accurate notes in the system related to client visits.
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Excellent written and verbal communication skills.
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Driver’s license in good standing with proof of insurance.
Benefits for full time employees
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- Flexible PTO Plan
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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