Job description
Join a compassionate team at St. Croix Hospice while gaining a career that matters. The Central Operations Coordinator is responsible for various components of central operations functions. These are centralized functions providing support to our multi-state branch offices including tasks related to back-office workflow, medical records, patient equipment and supplies, commercial insurance verification and contracting and more.
Essential Job Functions and Responsibilities
- Process overall back-office workflow
- Commercial insurance contracting, verifications, and authorizations
- Work the monthly bill hold items including:
- Certification of Terminal Illness (CTI)
- hospice transaction form
- Unverified Visits
- F2F
- others as necessary.
- Initiation and follow up of one-time treatment contracts
- Explanation of Benefits (EOB) auditing
- Processing CTI’s
- Adding and maintaining physicians and facilities in Homecare Homebase (HCHB)
- Assisting with processing Medline orders
- Processing denial letters, denial follow up i.e., phone calls, emails, and faxes
- Monthly and weekly vendor day reports
- Maintaining medical records
- Processing personal protective equipment (PPE) orders
- Branch support as needed with phones, workflow and patient orders
- Work bi-directionally with organizational departments including intake, bereavement, patient experience, finance, and others as necessary.
- Special projects and other related duties as assigned by Manager of Central Operations.
This position is located in our Oakdale, MN office, however, it is a hybrid role with the opportunity to work virtually or remote and in the office.
We offer amazing benefits including growth opportunities!
- Two medical plan choices
- Dental, vision and life insurance benefits
- Tuition reimbursement
- Customized Mental Health Support Program
- Employee Assistance Program
- Paid time off and paid holidays
- 401k Retirement Plan with up to 4% employer matching
- Flexible Spending Account (FSA)
- Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
- Preferred Associate's degree in business, communications, healthcare, or related field.
- At least one (1) to three (3) years’ experience in healthcare data entry preferred. Previous billing and computer experience, preferably in hospice or similar operation preferred.
- Demonstrates good communications skills.
- Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
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