IAA, Inc. is seeking a Centralized Support Services Data & Systems Supervisor to join our team in Clinton, ME.

The CSS Data and Systems Supervisor is responsible for supervising a team of technical and data specialist. The supervisor is responsible for generating quantitative and qualitative feedback providing management with visibility to business performance and business process exceptions. This position is also responsible for the maintenance and development of Centralized Support Services CRM systems, call center domains, and other technical systems as assigned. The CSS Data and Systems Supervisor will collaborate with multiple customers and departments including employees from field operations and corporate function and demonstrate a clear commitment to the highest standards of integrity, professional and personal conduct.

Key Responsibilities:

• Supervise and lead a team of technical, reporting and data specialists as well as system administrators to maintain an appropriate span of control.
• Monitor workload and make recommendations regarding staffing levels to GM.
• Will assist in hiring, progressive discipline, performance review and termination activities as needed.
• Manage the payroll process Data and Systems team.
• Ensure completion of daily, weekly, and monthly deliverables including delegation, training, and auditing for accuracy
• Create and develop internal operational reports to provide management with visibility to business performance and identify business process exceptions.
• Develop system dashboards for specific business unit needs.
• Maintain Centralized Services Salesforce and AutoIMS environments as needed.
• Manage and maintain all five9 call center domains under the scope of Centralized Services
• Execute UAT/BAT testing of call center system changes and assist with day-to-day department production activities as directed by management.
• Assist CS Manager with review and design of workflows that span multiple business systems (ASAP, AVID, AutoIMS,CSAToday, BI, eBusiness, etc.) and implementing new business processes for non-standard IAA customers as it relates to Centralized Services business units
• Analyze, including testing, current business as well as system processes and make recommendations for improvement.
• Will propose User Stories to the internal and external development teams for solutions to accommodate customer or Centralized Services requirements/needs.
• Report status of all DEV at regular intervals and ad-hoc to Centralized Services Management
• Advise areas for internal continuous improvement to Centralized Services Management
• Responsible for monitoring certain Life Cycle events for continuous improvement and advise leadership of opportunities to improve or expand the level of service offered to provider customers.
• Coordinate with Sales and Operations to understand business system needs.
• Support Centralized Services Management with new customer on boarding by evaluating each customer’s unique business requirements and implementing appropriate business process changes to accommodate.
• Work with Providers to integrate new release technologies.
• Strong Excel, Five9 and Salesforce skills preferred.
• Ensure that unique business requirements of internal and external Central Services customers are satisfied, and any process exceptions are resolved.
• Ensure that reporting and systems are maintained with minimal interruptions.
• Ensure that processes are reviewed for efficiency and simplified/systemized wherever possible.
• Other duties as required.

Competencies:

• Excellent communication skills, both written and oral, are required. Must be able to communicate with internal and external customers and staff.
• Strong organization and time management skills are required.
• Proficient with Microsoft Suite is required.

Preferred Skills:

• Thorough understanding of auction business processes, business systems, and financials is desired.
• Experience with Microsoft Power Query and Power BI desired
• Salesforce Admin Certificate desired but not required.

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations.

About IAA:

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)