Job description
About Blackhawk Network:
This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota. Benefits:
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2023, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. Overview:
At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies and network that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!
This position may be performed remotely anywhere within the United States except for the State of Colorado, Alaska, North Dakota, or South Dakota.
OTE for all U.S. Residents (excluding Alaska, North Dakota, South Dakota): $125,000.00 to $135,000.00
Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2023, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.
We are seeking an enthusiastic, experienced, and talented sales professional to join our BHN Rewards (formerly Rybbon) sales team. Reporting directly to the Client Development Sales Manager, this role is a full end-to-end account management role. This team member will be responsible for managing and growing a book of business of existing customers. You will be expected to develop relationships with key decision makers, identify and pursue new expansion-business opportunities within your accounts, and work to leverage those relationships to execute sales strategies.
Responsibilities:
- Run strategic Quarterly Business Reviews for our customers to develop strong, lasting relationships and identify expansion opportunities
- Proactively identify risk in customer retention and resolve with proper solutions
- Identify expansion opportunities through collaborating with various internal/external departments
- Collect and analyze customer data to understand consumer trends and changing needs
- Earn customer trust by understanding their needs and thoughtfully answering questions, demonstrating product knowledge, and recommending best practices
- Implement and follow structured account management processes and best practices
- Conduct engaging product demonstrations for account-related needs and/or revenue expansion opportunities
- Create and execute sales outreach to promote and/or attend trade shows and industry events (some travel may be required)
- Identify and maintain the appropriate expansion sales pipeline coverage to achieve annual expansion sales targets
- Quickly articulate business benefits and functionality of our B2B solutions in-depth for all customer use cases
- Collaborate with Marketing, Product, and Sales leaders as needed to plan, draft, and execute outbound communication cadences. Review plans with sales leaders prior to execution
- Utilize CRM system and SalesLoft to execute and accurately record all activities. Exceptional CRM hygiene is critical to achieve success in this role
- Use data in CRM and the available sales technology stack to understand account backgrounds and identify key contacts to successfully personalize communications and maximize a successful outreach strategy
- Be a product expert. This includes staying up to date with product enhancements and understand how our solutions serve all industry use cases
- Accurately forecast and roll-up retention risk and sales projections to sales leadership
- Attend weekly meetings with sales leadership to strategize and drive opportunities through the sales cycle
- Work with Business Development Team to efficiently and effectively transfer account ownership to ensure an optimal customer experience
- Meet and exceed Key Performance Indicators (KPIs)
- Expertly utilize all sales-invested technology
- Share best practices with peers
- 3+ years prior account management experience in a full sales cycle selling B2B SaaS with an exceptional track record of retaining and growing accounts
- Experience in Payments, Incentives, Loyalty, and/or any sort of Financial Technology business is a plus
- Experience in a retention and expansion sales model required
- Must have experience using Salesforce
- Possess excellent communication and interpersonal skills and can liaise effectively with senior stakeholders
- Thoughtful and thorough with genuine desire to understand and solve customer pain points
- College degree is preferred
Compensation & Benefits:
Competitive base commensurate with experience, plus commission
Blackhawk is committed to providing its employees with a benefits package designed to give them the flexibility they need to ensure a healthy life/work balance. Blackhawk offers its employees great benefits and perks, including, but not limited to:
Competitive base commensurate with experience, plus commission
Blackhawk is committed to providing its employees with a benefits package designed to give them the flexibility they need to ensure a healthy life/work balance. Blackhawk offers its employees great benefits and perks, including, but not limited to:
- Medical, Dental, Vision Coverage
- 401K match
- Flexible Vacation(unlimited PTO) & Sick Time
- 12 Paid holidays
- Maternity/Paternity leave
- Positive work environment
- Rapid growth and advancement opportunities
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EEO Statement:
Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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