The Client Success Director is a proven leader with a focus on building long term partnerships with multiple large and complex services accounts within a specific book of business. This role integrates into the client’s environment and gains institutional knowledge to drive toward the client’s vision of success. The CSD will have demonstrated experience in IT solution development and implementation, service delivery leadership, stakeholder development, executive-level communication, business analysis, continuous improvement and transformation, business development and account growth.

What you will do at Insight:

The Client Success Director (CSD) is the client’s executive partner in 1) understanding the business outcomes sought during solution development, 2) ensuring Insight’s solutions are delivering the intended value, and 3) shaping the roadmap to optimize future value and outcomes. This strategic alignment with clients is critical in establishing long-term business relationships, securing renewals, and maximizing Insight’s share of wallet. The CSD works cross-functionally to summon the right support and outcomes from across Insight including Sales, Delivery, Operations, and other teams to ensure a high-value client experience. Essential Functions of the Job:

• Serve as the client’s executive partner in defining and realizing a strategic IT vision and the

role the consumption of Insight’s services and solutions play in that success

• Listen to client challenges, understand what they are trying to solve, share insight and

recommendations based on industry and/or technology expertise, and synthesize those

objectives into a roadmap against which Insight can deliver

• Collaborate with sales and service delivery teams to ensure clients are achieving the business

outcomes and value sought when they engaged Insight

• Partner with sales on account planning to secure renewals, identify and pursue expansion

opportunities, grow revenue and profitability, and maximize Insight’s share of the client’s

addressable wallet

• Develop relationships with key decision makers and influencers in the client’s account

ensuring broad buy-in, resilience to client personnel changes, and diversity of Insight

promoters at multiple levels

• Secure position as thought leader/consultative advisor to the client by building domain

knowledge, staying ahead of industry trends, and bringing relevant case studies to bear

• Root out gaps and barriers in teams, processes, and systems that may be getting in the way of

optimizing the client’s transformational journey, both internally and within the client; hold

stakeholders and influencers accountable to the steps required to reach the stated vision

· Ability to independently work on unusually complex and sensitive client problems and provides solutions that are highly creative. · Tailor communication based on audience with a focus on simplifying the complex and making the transformational journey approachable, viable, and partnership-oriented · Coordinate Insight and partner SMEs and resources to optimize high-value interactions with the client for knowledge sharing, solution development, and issue resolution · Proactively identify and implement solutions, continuous improvements, and transformation initiatives aimed at client success · Champion the client’s success by advocating on their behalf within Insight · Contribute to improvement and evolution of the Client Success role, methodology, and team · Understand Insight’s offerings, policies, and procedures to assist in routing questions and assisting with day-to-day operations

What we are looking for:

• 
  You are a high-energy, relationship builder who is eager to work internally and externally to

deliver value to clients.

• You are comfortable in high-stakes situations and executing under pressure.
• You pride yourself on having a deep understanding of each client’s business and connecting

product engagement and deliverables to their business KPIs.

• You are passionate about building strong client relationships and ensuring ongoing success.
• You have natural curiosity and a desire to share knowledge and expertise with your clients
• You have experience regularly interacting with senior executives and/or major clients.

Interactions normally involve controversial situations, client negotiations or influencing and

persuading other senior level managers.

• You are equal parts hunter and farmer, continuously finding ways to deliver more value to our

clients by upselling their existing engagement.

• You are thrilled by the art of deal making, thinking creatively and patiently working through

negotiations that satisfy both the client and the company.

• Higher tolerance of and an advanced ability to lead and manage ambiguous situations
• You are effective working in a matrixed organization with experience motivating others to get

results

What you'll need to join Insight:

• 
  Bachelor’s degree in Computer Science, Information Systems, or a related field; MBA a plus; experience may be used in lieu of educational requirements
• 10+ years of technical, service delivery, and/or increasing leadership experience in the IT services field required
• 10+ years exposure to large enterprise IT environments and the skills required to support this type of environment.
• Experience in a related function with direct client advocacy and engagement in post-sales, Managed Services or Professional Services functions in enterprise or public sector organizations.
• Exceptional verbal, written, social, presentation, and interpersonal skills; including the ability to communicate with both a technical and non-technical audience at all levels of an organization
• Extensive knowledge of challenges and focus areas for “today’s CIOs”; in-depth understanding of the IT industry (including IT Operations management, strategy, trends, use of metrics, etc.)
• Experience in a related function with direct client advocacy and engagement in post-sales, Managed Services or Professional Services functions in enterprise or public sector organizations.
• Previous experience leading/co-leading large transformative, business-critical initiatives Advanced critical thinking and structured problem-solving skills
• PMP, ITIL, Six Sigma, OCM, Scrum/Agile and/or other measurable service delivery credentials a plus
• Solution development/selling experience a plus

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || US - Costa Mesa, CA; US - Cupertino, CA; US - Denver, CO; US - Draper, UT; US - Irvine, CA; US - Lake Oswego, OR; US - Las Vegas, NV; US - Liberty Lake, WA; US - Phoenix, AZ; US - Portland, OR; US - Salt Lake City, UT; US - San Diego, CA; US - San Francisco, CA; US - San Jose, CA; US - Santa Monica, CA; US - Seattle, WA; US - Spokane, WA; US - Tempe, AZ; US - Tucson, AZ ||