Progressive Radiology is the largest radiologist owned and operated medical imaging practice in the Maryland and Washington, D.C. area. We are proud to be a leading provider of outpatient diagnostic imaging services in Maryland, Virginia, Washington, D.C. and northern Illinois. All of our board-certified radiologists have subspecialty expertise, and many are nationally renowned educators and authors.

Our Mission
Progressive Radiology is dedicated to serving the community by providing high-quality radiology services for our patients. We deliver compassionate care, coupled with accurate diagnosis and timely delivery of results. We use proven technologies, are committed to excellence, and always keep patient safety at the forefront of our practice. We are people caring for people.

Location: Hagerstown, MD

The Center Director contributes to the overall success of Progressive Radiology operations by overseeing all departments within the Progressive Radiology Clinic; having ultimate accountability and responsibility in managing clinic staff and the daily operations. The Center Director is instrumental in defining the goals, budget and performance standards for the clinic and communicating it to staff. The Director must work effectively with physicians, patients, staff and public and external agencies, setting a standard of outstanding customer service.

RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:

• Supervise daily operations of medical records, front desk, CAD/Reports, and technologists;
• Responsible for the review of patient scheduling needs (diagnostic appointment slots, screening slots, and procedure availability) and necessary changes;
• Ensure all incomplete exams are scheduled/followed through with: Process all exams needing additional information.
• Act as point of contact for patients and referring physician offices for all concerns relating to patient scheduling and treatment, quickly responding to any complaints or concerns;
• Coordinate service and preventative maintenance of equipment. Monitor and gather data on equipment malfunction, associated downtime, and document effects on patient care;
• Oversee the compliance and documentation necessary
• Monitor center employees with regard to work performance and attendance and take appropriate steps to ensure Progressive standards are being met;
• Monitor staffing levels and ensure appropriate coverage relative to budgetary guidelines;
• Ability to effectively communicate with an individual and group basis to pertinent individuals.

SKILLS/QUALIFICATIONS:

• Certification by ARRT preferred but not required;
• Minimum of 5 years healthcare industry experience;
• Minimum of 2 years supervisory experience;
• The ability to interact with staff at all levels in a fast paced environment, typically under pressure, while remaining flexible yet focused;
• Demonstrated high level of confidentiality and professionalism;
• Demonstrated outstanding service skills with both internal and external customers;
• Ability to read, write and comprehend medical terminology;
• Ability to apply common sense understanding in order to carry out detailed and sometimes complex, written or oral instructions;
• Knowledge of database software and Radiology Information Systems software, Sectra preferred

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