Job description
It’s been called Aspen’s “finest spot to wine, dine and unwind.” The name element 47 pays tribute to silver, the precious metal that first put Aspen on the map, and to the finest silver service cuisine —for breakfast, lunch, après and dinner, 7 days a week. Our team of culinary and wine professionals is one very good reason our hotel has enjoyed the rare Five-Star, Five-Diamond ranking for so long. In 2015, element 47 received its first Five-Star Restaurant Award, the only one among Aspen restaurants. Whether you ski in for lunch, drop in at the bar for a more casual rendezvous, or join us for the most special of occasions, you’ll be greeted with warmth, not formality.
Summary
The Cocktail Server serves food and beverage in a timely, friendly, and professional manner according to established Forbes 5 star standards and procedures. Mix and serve drinks, maintaining set costs and presentation, oversee the security of liquor, checks, and cash.
- Ensure friendly greeting to all guests, make beverages and serve within established procedures and standards
- Take orders for all beverage requests from both guest and service staff
- Use suggestive selling techniques for food and beverage
- Proficient in all E47 and bar menus and can describe all menu items to a guest if/when necessary
- Well versed in all Wines by the Glass (BTG) offerings
- Has working knowledge on wine-cellar and able to find wines if/when needed
- Measure drink and follow recipes
- Responsible for bar-keys and bank; ensure their safe return/deposit
- Ensure adequate working knowledge of the Info Genesis System
- Accountable for the locking down of liquor at the end of the shift
- Responsible for charging for drinks before producing them
- Accountable for securing payment
- Clear and reset bar during service, clean bar and glassware throughout shift
- Is responsible for proper opening and closing of bar and sidework
- Complete beverage and requisition daily, full general supply requisition weekly
- Maintain the appropriate care and cleanliness of serving equipment
- Stack and handle china, glass, and silver to avoid breakage and misuse
- Maintain positive communication with service personnel
- Directs barback
- Display knowledge of house wines, mixology, after dinner cocktails, and beverage list
- Make managers aware of all guest comments and complaints.
- Maintain positive communication with service personnel
- Familiar with Colorado liquor laws do not serve intoxicated guests or minors.
- Carries tools necessary to perform the job, i.e., corkscrew, lighter, pen, notepad, etc.
- Responsible for assisting all team members in organization of kitchen items, to include, dry goods, kitchen equipment, storage containers, cleaning supplies and proper rotation and organization of all food deliveries
- Complete tasks and projects delegated by the manager. Assist other departments as business volumes, and staff levels demand
- Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
- Report work on time. If unable to report for work, notify the manager as described in the employee handbook
- Comply with all policies and procedures for the Food and Beverage department, The Little Nell and The Aspen Skiing Company
- Eye contact should be made at a distance of no less than 10 feet from every guest
- A genuine smile should be offered at a distance of no less than 5 feet from every guest
- Employees should build rapport with guests during any conversation, if the guest responds to the initial statement with a conversational demeanor
- Guest last name is used effectively, but discreetly, as a signal of recognition as least once and not more than twice during any conversation with guests
- Before concluding conversations, the guest is verbally offered additional assistance with a statement relevant to the guest’s individual needs
High school diploma or equivalent preferred- 6 months to 1 year bartending experience
- Advanced beverage knowledge
- Ability to work well with others
- Ability to handle money and basic math skills
- Command of the English language
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the Bar Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
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