Job description

Position Title: CWS Shelter Monitor

Supervisory Responsibilities: None

Reports to: CWS Manager

FLSA Classification: Non-Exempt

Hours: Part-time, day, evening and night shifts, seasonal

Date: Late November 2022 – March 2023

Position Summary:

Cold Weather Shelter Monitors provide on-site supervision of the CWS, including monitoring guest attendance and behavior and coordinating with volunteers and hotel staff in provision of all aspects of shelter services.

Company Rewards:

$250 Hiring Bonus for full completion of Onboarding and HR trainings!

$500 Retention Bonus after completion of the Grassroots’ 90-day Probationary period and with supervisor approval that all requirements have been met!

Immediate Shifts Available:

• Tuesday, Thursday, and Saturday; 5:00pm - 11pm
• Sunday and Monday; 10am - 6pm
• Saturday and Sunday; 11pm - 7am

Primary Responsibilities:

• Monitors guest attendance and behavior, maintaining awareness of guests’ adherence to CWS rules and cleanliness of hotel room
• Collaborates with volunteers to coordinate provision of meals and any other services provided by host congregations.
• Re-directs guests who display conduct or language which are unacceptable in the shelter setting.
• Does intake for new guests and maintains daily records for each guest.
• Takes lead in responding to disruptive behaviors or medical emergencies of guests.
• Works with hotel or congregation staff to create a safe, calm environment for all guests

Secondary Responsibilities:

• Completes shift reports and communicates with other CWS staff and CWS Manager to maintain continuity of service

Agency-wide Responsibilities:

• Participates in supervision, in-service training, and staff meetings
• Maintains good working relationships with co-workers and positively contributes to group morale
• Completes all administrative duties including time sheets, leave requests, etc.
• Participates in special task forces, committees, or special projects as needed
• Uses appropriate channels of communication to resolve conflicts with other staff
• Interacts with staff, clients, and visitors in a professional and courteous manner.

Education and Experience:

• AA degree or equivalent.
• Experience working with homeless population highly desired.
• Knowledge of mental health and substance abuse issues a plus.
• Must have valid driver’s license and reliable transportation.
• Extensive experience working with homeless may be substituted for educational requirement.

Skills and Abilities:

• Excellent oral and written communication skills
• Empathy and compassion.
• Understanding of mental illness, substance abuse and homeless issues desired.
• Must have valid driver’s license and reliable transportation

Work Conditions:

• Work in a local hotel CWS staff room. Walking throughout the hotel to monitor guests.
• Hours include weekends and holidays.
• This is an emergency shelter and staff attendance is required in inclement weather

Job Types: Part-time, Temporary

Pay: From $18.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekend availability

Work Location: One location

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