Collision Center Advisor

Collision Center Advisor should have a basic knowledge of vehicles and be willing to learn how to prepare estimates on damaged vehicles. Candidate must also have excellent customer service skills and also be responsible for contacting customers and keeping them informed during the repair status. Applicant must be well organized and be able to work in a fast paced atmosphere. Must be able to learn how to open repair orders and also book and close repair orders. Applicant will have to be in contact and work with insurance adjusters on a daily basis and be responsible for keeping those relationships in good standing. Employer is willing to train ideal candidate in all areas mentioned above. Insurance Industry Experience is a plus. We are seeking an individual with top of the line customer service skills. On the job customer service experience is a plus. Health benefits provided after 90 days of employment that includes eye, dental and life insurance. Company also offers 401k program after 1 year of employment. Please feel free to contact Landon Armentrout at 540-831-0373 or dcmgr@duncanauto.net with any questions.

Duncan Automotive Network is a family-owned organization that began in 1955. We take enormous pride in serving our community, and are incredibly passionate about the automotive industry. We invest in our employees and offer a fantastic culture, as well as ongoing training so team members can become experts in their respective roles. We're always seeking qualified, enthusiastic individuals to join our growing team. If you'd like to learn more about us, apply today!

What We Offer

• 401(k) plan + match
• Health insurance
• Paid time off
• Preferred pricing and employee discounts
• Bonuses and incentives
• Employee events
• Partners with our community

RESPONSIBILITIES

• Greet customers promptly and exercise empathy in appropriate situations

• Obtain customer and vehicle information

• Clearly report all vehicle damage as described by the customer

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up schedule with repair process updates

• Proactive outreach to customers with status updates on their vehicle on a regular basis

• Verify that the final invoice reconciles with the work performed on the repair order

• Handle the Collision Repair from start to finish.

• Explain all completed work and charges to customers

REQUIREMENTS

• Strong customer service and communication skills

• Motivated, energetic and to provide a great overall customer experience

• Personal and professional integrity

• Computer experience and willingness to learn new programs

• Work with Mobile APPS and Tablet.

• Clean driving record & valid driver’s license