Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission - and our passion - is to improve the lives of the members we serve and be the ideal partner for our providers.

Lucet's unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan's ability to connect members to quality care. With the industry's largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day.

Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Job Summary

Responsible for end-to-end administrative processing of behavioral health provider and facility contracts. This position will work collaboratively with providers and other team members within Lucet to promote timely processing of provider contracts and ensure provider contract and rate information is entered, audited, and maintained accurately in applicable Lucet systems.

Essential Functions

• Enter, maintain, and audit provider data in Salesforce.
• Generate, send, and process provider contracts, amendments, addendums and fee schedules using Adobe Sign and Salesforce.
• Enter, audit and maintain accurate updated provider and facility demographics, contract and rate information in Salesforce, or future contract management system.
• Run queries and reports as requested, audit prior to distribution, provide data to validate compliance with contract requirements, as applicable.
• Maintain new and/or revised fee schedules and ensure negotiated rates are in line with desired financial targets. Escalate outliers, as appropriate.
• Send term notices for Lucet initiated term. Enter term information into Salesforce and notify other departments as needed.
• Track, process, and load annual rate escalators, P4P, VBP, Gold Card, and any other special pricing information into Salesforce.
• Assist in gathering documents from providers for initial credentialing.
• Adheres to Lucet Mission Statement, Core Values, Code of Business Conduct and Compliance Program
• Complies with all Federal and applicable State laws and Lucet policies regarding privacy, confidentiality and security of health information and other designated information
• Any other Department projects as assigned.
• Seek more efficient processes to contract and maintain accurate provider information.

Job Qualifications

Required

• High school diploma and 2 years healthcare industry related experience, and aptitude for detailed work
• Exceptional customer service skills, including ability to communicate in a friendly way to resolve issues over phone and through email with providers, internal personnel and customer partners.
• Strong computer skills, including Microsoft Word and Excel.

Preferred

• Bachelor's degree in a behavioral health related field, business administration, or communications with
• 3+ years of experience in a health care environment.
• Experience negotiating provider contracts.

Key Competencies

• Ability to work well collaboratively; team player and positive attitude.
• High detail-orientation and document editing ability- conscientious.