Job description

Title: Credit Representative
Location: Houston TX 77002
Duration: 6+ months Contract
Location: Downtown Houston - Hybrid 3 days in office 2 from home

Summary:
Manage receivables through risk assessments for credit policy exceptions, monitoring status and coordinating activities supporting company's customer credit and collections policies for residential and small commercial accounts.

Education:

• Bachelors degree in business or related area from accredited four-year university is strongly preferred.

Experience:

• Six months to two years credit and collections experience required. Banking experience preferred.

Working Conditions

• Normal office environment (Remote and Hybrid)
• Shift Hours: 8am-5pm Monday-Friday.
• Overtime required when necessary.
• Work may involve dealing with people in an unpleasant or strained situation.
• Occasional Travel

Role Specific Duties/Responsibilities:

• Apply the company's credit and collection policies, practices and procedures to the credit requirements of designated customer accounts.
• Review files, reports and credit bureau documents and financial statements of customers to ensure they meet deposit requirements.
• Extend credit to customers in accordance with established policy and terms.
• Analyze customers financial situations and determine whether to extend credit beyond established policy criteria.
• Analyze credit risk for aggregated portfolios of customers as well as individual accounts.
• Carry out the established program for the follow up and collection of accounts receivable.
• Communicate requests with management for special applications for credit that are outside of standard policies and procedures.
• Investigate and prepare findings to complaints from customers for development of response to Public Utility Commission, consumer advocates, media and management.
• Evaluate customer eligibility (i.e. low income status) for PUC mandated activities and programs.
• Process development and implementation of credit policies/procedures.

Role Specific Knowledge, Skills and Abilities:

• Proficient mathematical/analytical skills.
• Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control.
• Must be able to work independently and multi-task.
• Ability to read and understand contractual documents and prepare company correspondence.
• Analyze customer accounts, spreadsheets, and databases to resolve customer issues.
• Must be detail oriented with a focus on accuracy and completeness.
• Must be able to communicate effectively in oral and written form.
• Flexible to adapt effectively to new and changing responsibilities and situations
• Proficient in MS Office applications, including Word, Excel, and other related applications.
• Positions available for English-only and English/Spanish speaking representatives a plus.
• Skip tracing experience a plus
• Must have remote high speed internet access

Job Type: Contract

Pay: $20.00 - $21.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 10 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Houston, TX 77002: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work overtime?

Education:

• Bachelor's (Preferred)

Experience:

• Credit: 1 year (Required)

Work Location: In person

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