Job description

Allied Oil & Supply, Inc. is a family owned business head-quartered in Omaha, NE. Allied Oil is a lubricant distribution business which sells to the passenger car, truck, and manufacturing segments. The company’s branches sell and distribute premium branded product such as: Shell, Petro-Canada, Chevron, Valvoline, Premium Blue, CAT, Bio Blend, & Allied private label. The company has locations in Omaha, NE, Sioux Falls, SD, Des Moines, IA, Cedar Rapids, IA Kansas City, MO, Joplin, MO, Hugo, MN and Wichita, KS.

Essential Duties and Responsibilities:

· Provide timely and accurate responses to tickets and emails

· Answer and document all calls, both incoming and outbound accurately and professionally

· Maintain a high degree of accuracy when placing orders on a customer’s behalf

· Use all available tools to ensure accuracy in process and communication

· Work to assist walk-in customers quickly and professionally

· Use various reports to reconcile orders and provide timely billing of customer accounts

· Support assigned Account Managers by updating contracts and customer profiles, creating quotes, and identifying sales opportunities.

· Proactively look for order issues, and communicate these to the appropriate channel to minimize customer disruption

· Prioritize customer needs and communicate this affectively to warehouse and/or sales staff.

· Coordinates all unscheduled deliveries with warehouse personnel and customer

· Coordinates with vendors to resolve issues

· Notifies customers regarding special delivery instructions

· Checks product availability for pending/aging orders and monitors customer back orders

· Resolves customer service concerns after determining root cause of the concern

· Maintain an in-depth knowledge of company products by utilizing various online training resources

· Keep customer current with updated pricing information

· Use a consultative sales process. Provide solutions to business problems. Build relationships

· Maintain accurate daily records and provide any needed follow up

· Maintain accurate and up-to-date records relating to customer contact details and promotional activities

· Maintain outstanding levels of customer service

· Complete all required safety and corporate training

· Other Duties assigned when needed

Qualifications:

· High school diploma or general education degree (GED)

· Proficient in the use of Microsoft Office applications (Word, Excel)

· Attention to detail and deadlines

· Above average written and verbal communication skills

· One year of customer service experience

· Problem Solving - Identifies and resolves problems in a timely manner

· Inside sales experience with demonstrated success

Traits of a Successful Candidate:

· Passion for Customer Service – Always willing to go the extra mile to ensure both internal and external customers have the best possible experience

· Sense of Urgency – Has a bias towards taking action to resolve a problem.

· Good Communication Skills - Listens and gets clarification; responds well to questions

· Willing to “Own” assigned area of business and be a resource to their teammates

· Ability to build positive business relationships

· Self-motivated and action oriented, entrepreneurial, desire to achieve goals

· Able to deal with a variety of people and situations in a positive and open-minded manner

· Well organized – Is able to independently follow up on your book of business to ensure continuity of service

· Experience in reconciling AR information would be beneficial

· Team Player – Must contribute to maintaining an excellent work environment

Allied Oil & Supply participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Individuals must be willing to submit to a background check and drug screen.

EOE

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Accounts receivable: 1 year (Preferred)
• Customer Service: 1 year (Required)

Work Location: One location

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.