Job description

**Candidate must to be available to work opening shift 4:30AM**

**Punctuality, reliability, and a pleasant personality is a MUST**

**Sign-On Bonus Available**

SUMMARY

Under the direction of the Member Services Director, Representatives must greet and welcome all members and visitors of the Armed Services YMCA in a highly professional manner; sell memberships; register members for programs; answer phones and develop relationships that will ensure member retention and satisfaction; respond to members questions and concerns; complete a variety of transactions to maintain member database records; must uphold and promote the ASYMCA’s mission by demonstrating the core values of caring, honesty and respect.

Main Responsibilities

· Implement all business policies and procedures; monitor check-ins and control access.

· Greet all members; do what’s needed to make the customers’ experience pleasant.

· Process membership sales and registration and troubleshoot member issues.

· Accurately input member information as needed into the computer; process all fees and payments; follow cash handling procedures; complete daily end-of-shift reports.

· Assist in developing and continuously improving membership office procedures.

Duties and Responsibilities

· As a member of the customer service staff operating the front desk, ensuring the highest quality standards to meet the needs of the community is a must.

· Take responsibility at the beginning of the shift to check for daily updates, verify cash, and make sure materials are stocked with work area neat and orderly.

· Maintain privacy requirements by not sharing personal data of member, including phone numbers and addresses.

· Answer phones in a polite and professional manner; ensure calls are routed to the appropriate departments and messages are accurate and given to the intended staff.

· Possess a strong understanding of all programs, activities and services; ability to provide members accurate, detailed and timely information regarding schedules, costs, programs, and overall facility information.

· Participate in all member retention programs, strategies, promotional efforts; work as a team handling all assigned tasks.

· Handle emergencies as they arise, complete incident reports as required; open and close facility according to established procedures.

· Additional duties and/or tasks assigned by the Member Services Director

Mandatory Certifications

State Criminal History Records Check

Physical Demands

While performing the duties of this position, an employee is frequently required to sit; occasionally required to walk, climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates in a fast-paced, customer-based environment where teamwork and community appreciation is the cornerstone of our front desk operations.

Travel

Travel time is not required for this position

Education and Experience

High School Diploma or GED (Required)

18 hours of college credits (preferred)

Possess good customer service, problem solving, communication skills and demonstrate initiative, enthusiasm, passion, good judgement, and reliability. Minimum of 1 year of customer service and cash handling experience required.

Possess a commitment to achieving goals

Possess and demonstrate excellent telephone etiquette

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Salary:

• $12.00 - $18.00 per hour based on experience and education

Benefits:

• 403(b)
• Employee discount
• $1000 Sign-On Bonus (must meet all the experience requirements)

Schedule:

• Availability for all shifts to be scheduled.
• Weekends

Ability to commute/relocate:

• Harker Heights, TX 76548: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required) and 18 hours of college credits preferred.

Experience:

• Customer Service: 1-3 years (Required)
• Data Entry: 1-3 years (Required)
• Cash Handling: 1-3 years (Required)

Work Location:

• One location

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• 401(k)

Shift:

• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Harker Heights, TX 76548: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

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