Job description
Kelly Services is looking for a Customer Service Representative in Franklin, MA- 1st shift
Pay- $25/hour
Shift- 1st 8am-5pm Monday-Friday
Location- Franklin, MA 02038
Position Summary
Based in our Franklin facility, you will be part of our customer service team, establishing relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible, providing an end-to-end experience with that personalized care.
What you will do
How will you get here?
Education
High school graduate or GED, Associate degree preferred
Knowledge, Skills, Abilities
Ability to provide outstanding customer service to external and internal customers on a consistent basis
Proficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.
Minimum 2+ years experience in call center/manufacturing
Sound knowledge of ERP / CRM systems such as Infor XA / SFDC
Experience in the end to end quote to invoice process
Shift- 1st 8am-5pm Monday-Friday
Location- Franklin, MA 02038
Position Summary
Based in our Franklin facility, you will be part of our customer service team, establishing relationships with our customers and colleagues. We are the face and voice of the company, who makes the difference between an average and outstanding customer experience! Responsible for ensuring customers globally receive the best support possible, providing an end-to-end experience with that personalized care.
What you will do
- Act as the first point of contact for our customers dealing via email and telephone, ensuring the inquiry gets to the right person
- Provide quotations to key customers and Intercompany partners and process all order types
- Meet with the operations department to deliver proactive updates and accurate delivery dates on order acknowledgment after stock/planning evaluation
- Resolve issues regarding pricing, delivery terms, etc. within 24 hours
- Responsible for maintenance and update of purchase order discrepancy and holds reports
- Build and process invoices, Handle invoice queries, Process Credit memos and warranty orders, and seek outstanding returns for credit/warranty returns
- Maintain customer accounts/contacts on CRM/ERP Systems
- Resolve issues or problems using own judgment and raise to supervisor if joint decision making is needed
- Help provides monthly metrics to management
- All other duties as assigned
How will you get here?
Education
High school graduate or GED, Associate degree preferred
Knowledge, Skills, Abilities
Ability to provide outstanding customer service to external and internal customers on a consistent basis
Proficiency in Microsoft Outlook, Word and Excel, familiarity with remaining Microsoft Office programs.
Minimum 2+ years experience in call center/manufacturing
Sound knowledge of ERP / CRM systems such as Infor XA / SFDC
Experience in the end to end quote to invoice process
What happens next:
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
www.mykellyjobs.com
Please note - these positions are being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME)
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Put your skills to work.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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