Customer Service Representative
Job description
Veterinary Client Service Coordinator
We are seeking a Client Service Coordinator to join our team at VCA Orchard in beautiful Greenwood Village, Colorado. Our VCA Orchard team enjoys working together and having fun while providing the highest standard of care to our patients and clients.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable and professional associate to join us in delivering our mission to our clients, their pets and each other.
Experience in the veterinary field is a plus!
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls and texts for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside.
- Opportunities to train under our technicians to gain veterinary assistant skills.
We offer a competitive compensation and benefits package for eligible employees, including:
- Generous Pet care discounts for up to four pets
- Discounted pet food programs
- Scrubs
- Medical/dental/vision insurance
- Paid time off - vacation and sick
- 401(k) retirement plan
- Life insurance
- Continuing education opportunities, tech assistant training if interested
- Health and well-being program that provides resources and training
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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