Job description

Ideal Nutrition is a healthy food distribution company located in the heart of Palm Beach County, Florida. The Ideal Nutrition team is committed to helping you lead a happier, healthier, and more rewarding life. The company is growing at a rapid pace and new opportunities are emerging many times throughout the year.

As a full-time employee, you can choose from a full menu of our benefits, including comprehensive medical, dental and vision plans, life insurance plans, 401(k) plan, vacation accrual, paid sick leave, and more. Open your future to incredible career potential, and work for an industry leader who invests in their people.

We are looking for a customer-oriented service representative. A customer service specialist will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. This position is responsible for processing customer transactions and researching and resolving customer inquiries by completing maintenance on Ideal Nutrition's customers. This position is responsible for providing excellent customer service to Ideal Nutrition customers and handling calls/customer contact within established guidelines. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you have previous experience as a Customer Service Representative, Secretary, or Executive administrative assistant and familiarity within our industry, we’d like to meet you. Ultimately, a successful customer service specialist should ensure the efficient and smooth day-to-day operation of our office.

Responsibilities

• Answer and direct phone calls
• Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.
• Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
• Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Maintain contact lists
• Organize and schedule deliveries
• Provide general support to customers
• Other duties as assigned or requested.

Skills

• Proven customer support experience or experience as a client service representative
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Can you work on Saturdays?
• Can you work on Sundays?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)
• Google Docs: 1 year (Preferred)
• Live chat: 1 year (Required)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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