Job description
Key Responsibilities/ Duties:
- Responsible for guiding new customers through the onboarding process and ensuring they have a smooth experience.
- Understand customers’ business needs and how they are using the company's products or services.
- Build long-lasting relationships with customers by becoming their trusted advisor and point of contact.
- Identify opportunities to upsell and cross-sell the company's products or services to existing customers.
- Regularly collect feedback from customers and use it to improve the company's products or services.
- Review customer accounts regularly to ensure they are getting the best service from your company.
- Communicate with customers to understand their concerns and provide the necessary solutions.
- Track customer data and behavior to identify trends and make data-driven decisions for improvement.
- Collaborate with internal teams such as sales, marketing, and product development to align strategy and practices to deliver exemplary service.
- Conduct customer training sessions to ensure customers are getting the most out of your products or services.
- Create reports for the management team to keep them updated on customer success metrics and achievements.
- Plan and implement initiatives to improve customer satisfaction and retention.
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