Job description

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 600 mental health providers, and in turn over 11,000 patients per week across 8 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Success Manager, internally referred to as Onboarding Specialist, serves as the primary point of contact and professional support for provider members throughout their comprehensive onboarding experience. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, resources and support to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the onboarding process and will motivate and encourage provider members who are learning to run a successful private practice.

This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Success Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business. This is a versatile role, so applicants of many backgrounds may have translatable skills. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.

Responsibilities:

• Serve as the lead point of contact for providers working through onboarding process.
• Motivate and set realistic goals and expectations with providers.
• Provide education and resources to each provider.
• Engage in continuous feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
• Provide analysis of recorded data and make thoughtful suggestions to facilitate growth to the provider cohort.

Who You Are:

• Bachelor’s degree preferred (or equivalent combination of education, training, and experience)
• Eager to learn new skills and develop current strengths through feedback and coaching
• Strong attention to detail and organizational skills; capable of holding clientele to expected timelines
• Ability to communicate professionally, clearly, and effectively with management, staff, and providers
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• Strong coaching and leadership skills, ability to motivate others
• Proficiency with various office technologies, including Excel
• Background check required

Compensation and Benefits:

• Excellent Health, Dental & Vision benefits plan with Premera
• 401(k) savings plan with employer matching upon eligibility
• Paid holidays
• Competitive PTO package
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Employees must report possible symptoms to manager to limit spread of COVID-19 and take appropriate steps to ensure coworkers' safety.

Ability to commute/relocate:

• Portland, OR 97223: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Leadership: 2 years (Required)

Work Location: One location

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