Join Our Team!

A flexible schedule, paid weekly, working in the community, making a difference, being surrounded by a great team, and maintaining work/life balance: This is what you can expect working at employU!

Our team works within the disability community to empower our customers with the knowledge, connections, and the confidence required to achieve independence by establishing a sustainable career. Because we are always expanding, there is always an opportunity for growth for those looking for career advancement.

Full-time employees are offered:

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Bonus Potential (eligible positions)
• Flexible work schedule for exceptional work/life balance

Part-time employees may be offered:

• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Employee Assistance Program (EAP)
• Flexible work schedule for exceptional work/life balance

Want to get a glimpse into the employU atmosphere? Watch this video https://youtu.be/K6Hf9jusJlA

This is a WORK FROM HOME position paying $15.00 an hour.

POSITION SUMMARY

The Customer Success Specialist strives to develop and maintain positive relationships to retain current businesses and clients by analyzing and meeting the needs of each business and individual, boosts the organization’s brand and educates and guides clients through Vocational Rehabilitation procedures.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Develops, maintains and expands relationships by actively promoting our services to existing and prospective businesses and clients.
• Builds long-term relationships with clients by building rapport, striving to understand their needs and develops a plan to address them.
• Aims to preserve clients and renew contracts with businesses for long-term customer and company success.
• Communicates with current client base, prospective clients and businesses utilizing the company’s texting and dialing platform.
• Resolves business and client complaints and concerns quickly and effectively.
• Forwards referral opportunities to Area Managers and field staff promptly.
• Communicates with Youth Program customers to inform them of events, opportunities and any pending actions.
• Congratulates customers for reaching milestones in efforts to maintain engagement.
• Submits messages via text and/or email to people who may qualify for and benefit from the company’s services to educate them on the opportunity and invite them to apply for services.
• Submits messages to various organizations via email campaigns who work with potential customers who may qualify for and benefit from the company’s services to educate them on the opportunity and lead to cross marketing campaigns.
• Completes other related tasks as directed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Job Knowledge
• Problem Solving/Analysis
• Relationship Building
• Communication
• Customer Service Skills
• Collaboration
• Detail Oriented
• Time Management

SKILLS & ABILITIES

Education: HS Diploma required; Associate degree in related field preferred.

Experience: Minimum three years’ experience in sales or customer service role preferred;

Knowledge of customer relationship management (CRM) practices preferred.

Computer Skills: Proficient with Microsoft Suite, Adobe and web-based database systems;

CRM experience required; website design experience preferred.

Other Requirements:

• Experience working with individuals with disabilities is helpful.
• Strong ability to build rapport with customers.
• Must have strong strategic/analytical and problem-solving skills.
• Bilingual is a plus (English / Spanish), but not required; ASL is a plus.
• Confidentiality and the ability to handle multiple deadlines is required.
• Must have own computer, printer, smartphone with data plan, and high-speed internet connection.

Supervision: No supervisory responsibilities.

Travel: No travel required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

These conditions are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Office setting.

Physical: Standing, walking and prolonged periods sitting at a desk and working on

a computer; must be able to lift up to 10 pounds as needed.

Vision: See in the normal visual range with or without correction; vision sufficient to read

computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.