Position Overview

With a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, licensed mental health counselors, case managers, and veteran outreach workers, the clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, active-duty service members, and military family members. The Cohen Clinic At Aspire Health is part of the Cohen Veterans Network, a national nonprofit (501 c3) network of clinics.

Under the general direction of the Office Manager, the Receptionist is responsible for registering and scheduling patients in the appropriate IT system, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, preparation of billing information for billing services, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs.

Responsibilities:

• Operate themain switchboard at theClinic by routing calls,assisting with outgoingcallslongdistancecalls,etc.
• ServesasthemainreceptionistfortheClinic,greetingandappropriatelydirecting visitors and staff.
• Greetclients,copyphotoidentificationandanyinsuranceinformationforclientfile.
• Servesasprimaryback-upforClinic staffin takinganddistributingmessagesasneeded.
• Reportsproblemswiththetelephonesystemtoappropriate staff andcoordinateswithservicepersonnelasneededtocorrectproblems.
• Maintainscurrentinformationonallclinicservicesandothercommunityservicestoassistconsumers,staff,andthegeneral publicinaccessingtheClinicandothercommunity services.
• Serves as generalback-up toadministrativesupport staffperforming tasks such asfaxing,preparingdocumentationfordistributioninternallyorexternalmailout,copying,andmeetingpreparation.
• Properlydirectscallstootherlocations/units/agencies.
• Cross-training supportstaffon switchboardcoverageandmailoperations.

Qualities:

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, excellent communication and presentation skills.

Qualifications:

• Goodverbalcommunicationskills,poiseand abilitytohandle highvolumetelephone duty.
• Typing,filing,and general office skills.
• PCliterate withknowledge of MS software.
• Willingness tolearnnewfunctions.
• Prior experiencewithin the militarycommunityand/orveteranadministrativeorganizations.
• Strongconsultativeabilities,conflict-resolutionskills,andleadership abilities.
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
• Communicateclearly andconcisely,both orallyandin writing.
• Establishandmaintaineffectiveworking relationships with thosecontacted inthecourse of workincluding diverseinterestgroupsincludingadvocacygroupsandothergovernmentalorganizations.
• Intermediate level on MSExcel,Email, and word processing programs.
• Ability toutilizeInternet forresources.