Job Description:

Do you want to part of a team supporting the fastest growing product in Data Consulting? Do you enjoy helping to educate our clients and business partners? Do you have an interest in helping to scale work through automation? As part of the Data Consulting team, you will be charged with helping us support our Enhanced Lost Participant Service (ELPS) by becoming a Subject Matter Expert responsible for owning our soon to be created Service Support Desk.

ELPS is an exciting product that is experiencing significant growth. Our mission is to help clients locate participants that have lost contact with their retirement plan. Come be a part of our team!

The Team

The Fidelity Workplace Consulting Group is composed of over 350 professionals who advise clients on the management of their domestic benefits. We are a fast-growing business within Fidelity, providing a broad range of services that touch on every area of benefits design, strategy, funding, communication and delivery. While we focus on working with the Fortune 1000, we also work with Fidelity clients of all sizes.

As an ELPS Consultant in Workplace Consulting you'll be responsible for assisting with both the build out and support of our new Service Support Desk to funnel and respond to MD questions. In addition, you would be tasked with helping the team with quality review, with the opportunity to drive automation and scale. While working in a collaborative work environment, you will strive to improve processes, document and trend incoming requests and assist with the disbursement of information to support ELPS inquiries.

The Expertise You Have

• Bachelor’s degree required

• 2+ years in a project management. Consulting experience a plus

• Strong critical thinking, project management and problem-solving skills

• Proficient with Excel and Word. Microsoft Access a plus

The Skills You Bring

• You are a self-starter who is pro-active, creative, independent and can work without close supervision

• You excel at performing quality and audit checks with an attention to details

• Have a passion for learning new technologies and improving processes

• You are highly organized

• You have a track record of balancing and coordinating multiple projects in a fast-paced work environment.

• You’re consistently recognized for your personal initiative, timeliness, follow through, and ability to implement

• You exemplify great oral and written communication skills

The Value You Deliver

• Providing dedicated support to our Service Desk

• Taking ownership of your deliverables and getting them done right and in a timely manner is something you take pride in

• Trending data driven insights to think of new ways to circulate information on ELPS

• Learning new tools and innovative ways of doing things is exciting and interesting to you

• You are comfortable challenging the status quo, and offering up new and innovative ideas on work execution

• You work well in teams and collaborate with others to tackle problems

• Identifying, validating, and recommending changes to process designs (client, vendor, internal) that improve data quality current state and ongoing maintenance

Please see below for the salary range for work locations in Colorado only:

Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:

Please see below for the salary range for work locations in California only:

Please see below for the salary range for work locations in Washington only:

Certifications:

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you've always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.