Job description

Our client is looking for a skilled Deskside Support person for a 3 month contract position. Candidate will be supporting employees with on-site field support, so must possess excellent customer service skills. Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.

Essential Job Functions:

• Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
• Assists in instructing customers in the operation and maintenance of systems/equipment.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Basic Qualifications:

• Three or more years of field support experience
• Experience working with the company's hardware, software and equipment products
• Experience working with customer technology and support requirements
• Experience working with process and/or system design concepts
• Experience working with appropriate programming languages, operating systems and software
• Experience working with engineering principles and practices

Other Qualifications:

• Interpersonal skills to work with customers and other unit personnel
• Analytical and problem solving skills
• Communication skills
• Time management and organizational skills
• Ability to resolve non-complex hardware and equipment problems

Job Type: Contract

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Williamsport, PA 17701: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully covid-19 vaccinated?

Experience:

• Desktop support: 2 years (Preferred)
• Computer hardware: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)

Work Location: In person

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