Gardner-Webb University invites applications for the Assistant Director of Housing and Residence Education (Assistant Director). The Assistant Director administrates the daily functions of the department including:

• The ongoing occupancy management of the residential communities of the Department.
• Maintaining the Residence Life section of the departmental website.
• Collaborates with appropriate University personnel to address facility concerns.
• Provides direction as appropriate to other Housing Staff and serves as the Senior Housing Officer in the absence of the Director of Housing and Residence Education.

Essential Duties and Responsibilities

Occupancy Management:

• Manage the housing assignment processes for the Department (Fall, Spring, and Summer).
• Build, maintain and update Housing Applications, and update Housing Self-Service Portal information.
• Track and report on all occupancy related items.
• Troubleshoot or problem solve student’s questions as it relates to occupancy – applications, reservations, check-in and check-out process, and room changes.
• Ability to create and run reports in Adirondack Solutions’ The Housing Director (THD) and use the data to summarize and analyze housing trends.
• Serve as a point of contact between the University and Adirondack Solutions as it pertains to the University’s housing management software solution (THD).
• Management of the Full-Time Status Waiver process.
• Provide information to students and parents about departmental procedures, as well as University and Government regulations (i.e. FERPA) and share information about such interactions when necessary/appropriate.

Opening/Closing Check-In/Check-Out Coordination:

• Assists in the coordination of the opening and closing of the residential communities for Fall, Spring, and Summer semesters.
• Collaborates with other Housing and Residence Education personnel to ensure an efficient check-in and check-out process that provides a high level of customer service to students and their families.
• Partners with the Director of Housing and Residence Education and Residence Education staff to complete comprehensive key audits of all housing keys throughout the year.
• Collaborates with the Director of Housing and Residence Education and staff to address facility concerns throughout the Check-in/Check-out process, and throughout the year.

Staff Training:

• Create Training Material to educate student personnel about THD Mobile and the Room Change Process.
• Create Training Material to educate professional staff about THD.
• Create Training Material to education student personnel and professional staff about special topics as determined appropriate.
• Assist the Director of Housing and Residence Education in the planning and implementation of Staff training.

Other:

• Attend all regularly schedule Housing and Residence Education Meetings.
• Regularly update Housing handout materials and oversee marketing for the Housing and Residence Education Department.
• Serve in an On-Call Duty Rotation.
• Serve as a conduct hearing officer and assist with case management.
• Support the ongoing training efforts of Housing and Residence Education Student and Professional Staff.
• Partners with the Director of Housing and Residence Education to ensure the needs of Housing Professional Staff, Graduate Resident Directors, Resident Advisors, and Residents are met.
• Serve as the Senior Housing Officer in the absence of the Director of Housing and Residence Education.

Qualifications/Requirements:

• Must enjoy working with students in a University/College Setting.
• Detail-oriented with the completion of all responsibilities.
• Strong computer skills, including experience with Microsoft Office are required. Experience with Banner is preferred.
• Experience with Housing Management Software is preferred. Experience with Adirondack Solutions’ The Housing Director is preferred.
• Ability to effectively present information in verbal and written format to students, parents, staff and friends of the institution, and effectively respond to questions from participants and colleagues.
• Ability to solve complex problems and contend with a variety of variables in situations where limited resources exist.
• This position is live-off, with the option to live-on.

Education and/or Experience:

• 1 – 3 years of professional-level experience in Housing and Residence Education/Housing and Residence Life in a University/College Setting. (2 years of full-time enrollment in a Master’s Program will be considered 1 year of professional-level experience.)
• A Bachelor’s Degree from an accredited College or University is required. A Master’s Degree in College Student Personnel/Development, Student Personnel Administration, Counseling, or related field is strongly preferred.

Application:

Review of applications will begin immediately and continue until the position is filled. Candidates should complete the application using the link below and include a letter of interest and resume with their submission.