OUR COMPANY:
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

OUR PROPERTY:
Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms :sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

ROLE SUMMARY:
Join our team as the Director of Rooms for Wildflower Farms, serving the needs of the business, our guests, and our colleagues by leading the Front Office, Housekeeping, Adventures, and Laundry departments and overseeing all guest experiences in those departments. This role is part of the Executive Committee for the hotel.

KEY RESPONSIBILITIES :
Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Oversee day-to-day hotel operations within the Front Desk, Bellman/Valet, Night Auditors, Housekeeping, Laundry, and Adventures
• Participate in the development of short and long-term financial and operational plans for the hotel which support the overall objectives of the Company
• Assist General Manager with the monitoring of the performance of the hotel through verification, maintenance, and analysis of OPERA, Unifocus, and financial reports
• Create an operating environment that assures consistent guest satisfaction by completing audits of Rooms, common areas, etc.
• Maintain product and service standards in line with Wildflower Farms / Auberge expectations by conducting ongoing evaluations and investigating complaints.
• Hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Understanding the government regulations affecting hotel’s operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority
• Ensuring good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Coach colleagues to ensure proper handling of guest complaints from start to finish
• Supervises and motivates designated employees
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts
• Act as Acting General Manager in the absence of the General Manager
• Excellent communication skills
• Confidence and ability to perform under pressure
• Ability to work a flexible schedule, including weekends and holidays, according to department needs

• Bachelor’s Degree in Hospitality or equivalent experience in a hotel rooms department.
• Familiar with the operations and priorities of all other hotel operating departments.
• Experience in maintaining state and federal health and safety regulations
• Experience completing administrative tasks, including reporting, budgeting, project management, etc

OUR STORY:

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.