Bragg Plumbing & Heating in Rohnert Park, CA is on the hunt for an enthusiastic and driven individual who can provide exceptional service to our customers while managing a fast-paced dispatch operation. Is this you? If so, become our full-time Dispatch - Call Center Representative and join a company that truly cares about you!

WHY SHOULD YOU JOIN US?

By joining our team, you become an integral part of a company that values its employees and puts our customers first! But what do we offer to really ensure that you have a thriving, successful career? Our Dispatch - Call Center Representative earns a highly competitive wage of $25.00 per hour plus bonuses and generous benefits and perks, including medical insurance, dental insurance, and paid time off (PTO). We want you to excel in both your personal and professional life, so we provide a work-life-balanced schedule of Monday - Friday, with no weekend work! Does this sound great to you? Then apply today!

WHO ARE WE?

We are the leading plumbing, heating, and cooling company in the North Bay area. Our team of experts is committed to providing 5-star HVAC and plumbing services to our clients. We are driven to provide quality service, but we also believe in creating a work environment that's respectful, transparent, and efficient. We keep bureaucracy to a minimum, pay our team members on time, and make sure they don't have to work after hours so they can enjoy a good work-life balance. Come join us and find out what it's like to work for a company that truly values you!

WHAT DOES YOUR DAY AS A DISPATCH - CALL CENTER REPRESENTATIVE ENTAIL?

As a Dispatch - Call Center Representative, you act as the friendly voice of our company, providing information and resolving any issues with ease. Each day, you handle a high volume of calls, and as you do so, you generate sales leads and build firm relationships through your excellent customer service. You also take the time to understand our customers' needs, which means that you prioritize urgent calls and provide accurate information each time. With every interaction, you maintain detailed records so that we can keep up to date with each of our clients. At the end of the day, you feel a sense of accomplishment, knowing that you've helped customers and provided excellent customer service!

IS THIS THE PERFECT JOB FOR YOU?

We need someone who meets the following qualifications:

• High school diploma or equivalent
• Customer service or client services experience
• Strong phone and active listening skills
• Familiarity with customer relationship management (CRM) systems (Experience with Service Titan would be a plus.)

Possession of a driver's license is preferred, and we also need an individual who possesses these ideal qualities and traits:

• Great communication skills
• Organized and efficient
• Excellent interpersonal skills
• Customer-oriented

So, what do you think? If you can meet these requirements and perform this customer service job as described above, we would be happy to have you as part of our team!

Location: 94928