Job description

Dispatch Supervisor

Do you want to work with a fun, collaborative team in a supportive environment? Are you looking for a company that values their employees, provides training, and has amazing benefits? Do you have strong attention to detail and the ability to juggle tasks and make quick decisions? Let’s get moving…

Check out the Dispatch Supervisor position below:

Transit Management of Ada County is seeking motivated, dependable individuals for our Dispatch Supervisor position. The Dispatch Supervisor is a key player in the daily operations of the city bus transit system.

What makes this a place you want to work?

Culture. We have a great company culture where we value open communication and treating each other with respect.

Opportunity. We provide training (including CDL) for our Dispatch Supervisors and a path to help you grow.

Pay and Benefits. We offer stellar Medical/Vision/Dental benefits and a phenomenal 401K option. We pay competitively and provide clear routes for pay increases. The total compensation package has incredible value.

The ideal candidate will have:

• Strong attention to detail
• Experience leading or supervising others
• Good organization skills and the ability to juggle multiple priorities and making quick decisions
• Good communication skills and the ability to communicate openly and with respect
• Experience with scheduling and adhering to timelines

Job Summary

Provide both field and office supervision of the daily operations of fixed-line, demand-response and special movement transit services in order to ensure efficient, accessible, and safe bus and van transport services to customers in the Regional Transit Area (Ada County). Develop, present, and evaluate driver, safety, and/or operational programs.

Essential Duties

Dispatch and supervise transit operators both on the road and in the office.

• Maintain daily records of operator activities, service needs and performance issues.
• Respond to accidents and other service interruptions. Complete the appropriate reports and documentation.
• Assist Operations Manager with personnel issues.
• Enforce compliance with administrative policies, procedures, safety rules and governmental regulations.
• Responsible for transfer and audit of GFI data and revenue and ridership data.
• Document customer service desk complaints and respond accordingly to department manager.
• Responsible for developing and directing training of new Operators, as well as retraining as necessary.

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum two years related experience and/or training; or equivalent combination of education and experience.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work shifts are 4:00am - 12:pm or 12:00pm to 10:30pm

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality

• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability

• Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.

Computer Skills To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Inventory software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations Possess, or have the ability to obtain, Class B CDL with airbrake and passenger endorsements. Satisfactorily pass an annual DOT physical examination showing capability to perform essential duties. Satisfactorily pass a drug test as requested. This position is subject to the successful completion of a criminal background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee will work outside in heat, cold, and wet conditions.

Transit Management of Ada County is an Equal Opportunity/Affirmative Action Employer. We actively promote a Drug-Free Workplace.

Job Type: Full-time

Starting Salary: $20.67/hr

*Submit cover letter and resume*

Excellent benefits package includes: Health, Dental, Vision Insurance, EAP, 401K. Holiday pay, sick and vacation leave.

Position is open until filled.

Transit Management of Ada County is an equal opportunity employer.

Job Type: Full-time

Pay: $20.67 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing and able to work a 4am - 12pm shift, or a 12pm - 10:30pm shift?

Experience:

• Leadership: 2 years (Preferred)
• Communication skills: 2 years (Preferred)

Work Location: One location

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