Job description
Cotecna is a multinational, multicultural company with a global network of 100 offices in 60 countries. We work across regions, cultures, roles, and disciplines, and our people are Cotecna's greatest asset.
Today our trusted network of professionals and certified laboratories apply industry-approved standards and provide proven expertise to help clients across four key sectors: Agriculture, Food Safety, Government and Trade Solutions, Minerals and Metals, and Consumer Goods.
We strive to be recognized as the most reliable, agile, entrepreneur, and customer-focused provider of testing, inspection, and certification services in our markets.
Join our exciting journey and contribute to our growth and success!
MISSION
We are actively looking for a dynamic Dispatcher
(Full-Time) to assist in the execution of functions to support our ambitious client support plans in the USA.
MAIN ACCOUNTABILITIES
- Responds, under supervision of the Senior Coordinator to customer inquiries and provides professional advice;
- Ensures accurate and consistent work procedures and work forms through the validation of all current procedures; and if required, by developing, validating and implementing new procedures;
- Maintain accurate records
- Ensures that the operational needs are met and advises the Senior Coordinator and/or Operations Coordinator of any discrepancies.
- Assigns, in conjunction with the Senior Operations Coordinator and/or International Operations Manager the inspector(s) to the job, taking into account the technical level of the inspector(s);
- Assists the Quality Manager with Quality Management System related tasks including (but not necessarily limited to) internal audits
- Keeps in contact with the field/lab to continually update the customer on the satisfactory progress of the job;
- Immediately contacts management in case of real or perceived nonconforming problem(s);
- Reviews the field reports and in case of errors, revises the data according to the Compliance rules of the company;
- Prepares Customer Reports and/or Certificates, and Invoices for approval by the Operations Manager,
- Identify, record and correct nonconformities on Improvement Request forms;
- Know the quality tools available on the Intranet (QMS site)
REQUIREMENTS
- High School Diploma or Equivalent.
- Minimum 1-year experience/exposure to international logistics.
- Background in project management and innovation a plus.
- Excellent oral and written communication skills in English.
- Ability to perform various administrative duties.
- Ability to maintain confidentiality.
- Proficient in MS Office (Excel/Word/Outlook)
- Ability to promote a compassionate, caring, customer service-oriented culture by operating in a professional and collaborative fashion
- Ability to work in a fast-paced environment
BENEFITS
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) matching (up to 7%)
- Paid time-off
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be considered as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job.
Additional information
Please note that being authorized to work in the U.S. is a precondition of employment and that we will not sponsor applicants for work visas.
All candidates must be able to pass a drug test and background check. Hiring can be contingent upon passing pre-employment background and drug tests.
Equal Opportunity Employer – Disability and Veteran
Cotecna Inspection is an equal opportunity, affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, ancestry, marital status, genetics, national origin, sex, sexual orientation, gender identity and expression, age, physical or mental disability, veteran status and those laws, directives, and regulations of Federal, State, and Local governing bodies or agencies. We participate in the E-Verify Employment Verification Program.
For more information on applicable equal employment regulations, please refer to the following:
- EEO is the Law Poster: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
- EEO is the Law Poster Supplement: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Pay Transparency Nondiscrimination: Pay Transparency Nondiscrimination Provision (dol.gov)
If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at +1 504.464.6000
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