Job description

Position Purpose:

The education program coordinator is responsible for coordinating training needs for Hancock Physician Network. Central to this role will be development of curriculum, instruction, and attaining accreditation for the medical assisting program. Other duties include user training and creation of supporting documentation (manuals, guides, webinars, etc.) for Hancock Physician Network’s training needs.

PREREQUISITE SKILLS:

• Excellent customer service skills, attention to detail, and organization.
• Excellent oral and written communication skills.
• Good listening skills.
• Creative teaching methodology and design to facilitate adult learning needs.
• Self-learner and ability to easily learn new software programs.
• Ability to work independently as well as part of a team.
• Clinical background will enhance ability to communicate with new and experienced staff.
• Demonstration of flexibility to fit the needs of the practitioner which includes need to work flexible hours.
• Ability to take direction from leadership regarding approach to implementation.
• Professional presentation

Essential Functions:

The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Responsible for attaining and maintaining accreditation of the medical assisting program
• Coordinates didactic and clinical education for the students.
• Instructs students in the didact setting and develops the curriculum for the program in conjunction with the objectives developed by the Accrediting Bureau of Health Education Schools.
• Coordinate annual competency training for all Hancock Physician Network Office staff.
• Coordinate orientation and onboarding for all HPN new hires.

Competencies:

Demonstrates the following competencies:

Attitude/Customer Competencies

• Caring, compassionate, and approachable in all customer contacts
• Privacy – respects customers’ right to privacy and modesty
• Confidentiality – maintains customers’ confidentiality
• Telephone etiquette – speaks so that customers hear a smile
• Appearance – takes personal ownership in appearance and that of work environment
• Initiative – takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
• Customer information/education – provides customers with the best information needed to make informed choices.

Relationship Competencies/Work Group Competencies

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings

Ethical Decision-Making

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making

Performance Improvement

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers’ expectations
• Actively works to increase satisfaction of all
• Monitors customers’ satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
• Prioritizes workplace safety

Requirements

Required Experience: Previous curriculum development and adult education experience.

Required Education: Bachelor’s degree. Masters Degree, preferred

Required License: None

CLI-23-00001

Job Type: Full-time

Pay: $31,177.14 - $77,949.75 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Greenfield, IN 46140: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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