Job description

Avalign produces innovative, high-performance, and cost-effective medical devices with a particular focus on high growth and ingenuity. Our team is growing quickly and proud of the fact that our devices continue to make a huge difference in the lives of medical professionals and their patients. Our employees are actively involved in the design, engineering and manufacture of technologically advanced medical devices that ensure that we meet our customer’s quality specifications for each product we produce.

Summary: Reporting to the Commercial Team, the Enterprise Account Manager coordinates with each manufacturing site to be the primary Project, Meeting, and Contact Point for key customer accounts. This position supports Enterprise Sales Directors via information gathering across all Avalign sites and is the initial escalation point for key customers and Avalign manufacturing sites for Procurement, Sourcing, Engineering, Quality, Accounting, and Project Teams.

Essential Duties and Responsibilities include the following.

• Serve as a strategic customer service partner and single service contact point for key customers. Partner with Enterprise Sales Directors to organize and lead Customer cadences.
• Coordinate with Avalign manufacturing sites to ensure KPIs are clear and help drive action items toward completion.
• Drive monthly review/weekly meeting/daily execution mechanism with buyers and planners of the key customers.
• For weekly meetings, review with customers on open order status reports, identify delivery priority, and coordinate with production sites to resolve any issues.
• Assist Enterprise Sales Directors to align on key actions and priorities from the customers.
• Serve as liaison between customer and Avalign teams (customer service, engineering, quality, finance, and operations) help Avalign sites achieve contract KPI’s.
• Execute mutually developed strategies to increase efficiencies, reduce costs, reduce A/R, PO and other discrepancies to deliver collective value.

Highly focused on problem-solving and proactive identification of any risks that may affect on-time delivery or quality. Collaborate with customers and each production facility on risk mitigation, routine resolution, recovery, or cure plans.

Qualifications:

• 4-year Degree required, preferred in related fields
• At least 3-years of experience in a customer-facing position
• Previous experience in Medical device industry; contract manufacturing preferred

Skills:

• Work well across all levels and functions of the organization. Skilled at matrix management
• Ability to collaborate with a wide variety of stakeholders across multi-disciplinary business and functions
• Great analytical and problem-solving skills
• Customer First approach; ambassador for customer inside of the ATI.

Work Environment:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Facility and grounds are smoke-free.

What You’ll Enjoy:

• Competitive compensation and benefits package
• Comprehensive medical, dental, and vision insurance
• Paid vacation and 10 observed paid holidays per year
• Employer funded Basic Life and AD&D insurance
• Employer funded STD and LTD insurance
• Tuition reimbursement
• Great 401(k) with company match
• Generous employee referral bonus program
• Working for a thriving, performance-based company that values promoting from within and career advancement
• Temperature controlled environment
• Community involvement investing and giving back to the community
• Additional free resources such as travel assistance, EAP, etc.

Avalign conducts a comprehensive background, drug testing, highest level of education completion verification, and reference checks.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We are an employer that participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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