Job description

At Quirch Foods we believe in leveraging technology as a source of competitive advantage. This includes customized ERP Solutions, Business Intelligence, Modern Office Tools, Web, Mobile Solutions and others. We are currently looking for an Implementation Specialist to support and assist with business process reviews, documentation, training, and support. This is a key position to help us enhance our company’s competitive advantage and drive value for our customers.

Essential duties and Responsibilities:

Conduct business process and ERP system reviews

Document business and system processes

Analyze processes, recommend improvements, and work with the team to implement changes

Develop training programs for specific business processes and administer training

Provide first level support for ERP system and Network issues, triage, and delegate as needed

Track support requests in ticketing system and ensure issue resolution

Perfecting, increasing, stepping-up and balancing the work efficacy and functionality of the software systems and programs of the company, so that the same can be applied to the benefit of the customers and that of the company

Administering and overseeing computer software engineers and developers of the company in order to improve the work output

Other duties as assigned

Qualifications and Requirements:

Great communication, interpersonal, and customer service skills

Experience with business process analysis and documentation

Experience developing and administering training programs

Great organizational skills, attention to detail and follow through

Strong analytical and problem-solving skills

Great time management skills

Bilingual candidates are desired but not required (English and Spanish)

Benefits you will enjoy:

Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan

401K savings Plan

Paid Holidays

Personal Time off

Employee Discounts

Quirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Coral Gables, FL 33134: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Coral Gables, FL 33134

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