Extra Help- Customer Service Representative - Organizational Development
Job description
Extra Help- Customer Service Representative - Organizational Development
This Position is temporary, non-benefits eligible, and is limited to 900 hours.
Hiring Department: Organizational Development
Location: Chicago, IL USA
Requisition ID: 1018887
Posting Close Date:
About the University of Illinois Chicago
UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.
Description:
Position Summary
Under direct supervision, performs customer service and administrative functions, and is responsible for the clerical support of the UIH Human Resources – Employee Experience. Perform a wide range of office support task, which require the use of judgement and initiative and the ability to operate computer systems and software programs. Knowledge of organization, programs, practices and procedures of the unit is central to the performance of the duties.
Duties & Responsibilities
- Provides support for the on-boarding of new employees during New Employee & Resident Orientation.
- Serves as a strategic partner supporting UIH initiatives by writing, editing, coordinating, planning and executing employee events.
- Composes and/or assists in the preparation and handling of correspondence (such as form letters/emails and follow up on ongoing cases).
- Compiles and prepares data into various reports and dashboards. Enters and maintains data elements in defined databases.
- Assists in coordinating the planning of special projects and essential programs, including complex scheduling for meetings/events.
- Provides set up, tear down and within session support for key training and development sessions and engagement and recognition events facilitated by the Employee Experience Team.
- Copies and prepares materials for a variety of events.
- Monitors the shared office email box and responds appropriately
- Other duties as assigned.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent.
- Any one or combination totaling three (3) years (36 months) from the following categories:
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate’s Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
- college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
Preferred Qualifications
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.
The university provides accommodations to applicants and employees. Request an Accommodation
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